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About the Role
Manage and grow Forest's strategic partnerships, including banking and ride-code partnerships, and Forest Connect, which allows third-party platforms to offer Forest e-bikes. This role involves onboarding, managing relationships, driving renewals, and identifying growth opportunities to generate sustainable revenue.
Responsibilities
- Coordinate successful partner launches with clear timelines, responsibilities, and success measures.
- Own day-to-day partner relationships, proactively resolving issues and ensuring value realization.
- Develop and execute account plans to increase partner activation, customer adoption, usage, and revenue.
- Manage the entire renewal process, meeting targets and collaborating on commercial proposals.
- Conduct regular performance reviews and work with partners to improve Forest's promotion.
- Track results, maintain accurate forecasts and account records, and report progress, risks, and recommended actions.
- Collaborate with internal teams (Product, Technology, Marketing, Operations, Finance) to deliver commitments and remove growth barriers.
Requirements
- 2-4 years of experience in customer success, account management, or partnerships.
- Strong relationship-building and organizational skills.
- Commercially minded with the ability to use data to identify opportunities and drive results.
- Proactive and takes ownership, proposing ideas and following through on tasks independently.
- Experience in B2B sales.
Skills
- Customer Success
- Account Management
- Partnerships
- Relationship Building
- Organization
- Commercial Acumen
- Data Analysis
- Proactiveness
- Ownership
Location
- London (Hybrid)
Work Type
- Hybrid (4 days in office, 1 day remote)
- Flexible working arrangements considered
Experience Level
- 2-4 years
Salary/Compensations
- Base + commission
Benefits
- Free Forest bike rides for you and a +1
- 25 days holiday pro rata + bank holidays
- Private Medical Insurance & Cashplan
- Therapy and career coaching sessions through MYNDUP
- Annual personal development budget
- Free lunch on Wednesdays
- Enhanced Parental Leave
- Regular Socials
- Birthday off
- Childcare salary sacrifice
About the Company
- Forest is London's most sustainable shared ebike operator, bridging affordability and sustainability through advertising revenue.
- The company's mission is to help cities move greener and is experiencing rapid growth.
Equal Opportunity
- Forest is a proud equal opportunity employer celebrating diversity and committed to creating an inclusive environment.
- Discrimination, bias, or harassment is not tolerated.
- Reasonable adjustments can be provided for the application process upon request.