Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Operations Manager role.

Rezi rewrites your resume against HIVE's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Operations Manager posting at HIVE — free, in seconds.

About the Role

As Operations Manager, you will build and lead the operational organization for Hive's live customer operations in the UK. You will own day-to-day operational performance, including operator management, shift coverage, training, quality, customer service, and continuous improvement. Initially, you will also help establish our local setup, support early deployments, and solve practical challenges of building a new operation from the ground up.

Responsibilities

Own operational performance after deployment handover.
Ensure Hive delivers a safe, reliable, and high-quality service across customer sites.
Monitor operational KPIs, service quality, incidents, and uptime.
Coordinate operational issues and escalations, ensuring clear customer communication.
Drive root-cause analysis and corrective actions for recurring operational issues.
Recruit, onboard, and develop Hive's UK operator team.
Build a strong pipeline of experienced industrial machine operators.
Own operator training and qualification in collaboration with relevant Hive teams.
Develop shift structures, workforce plans, and schedules.
Coach operators and set clear expectations for safety, quality, performance, and professionalism.
Follow up on individual and team performance.
Establish and maintain operational standards and procedures.
Ensure consistent execution across shifts and customer sites.
Investigate incidents and deviations, implementing corrective actions.
Build the routines, KPIs, and management systems required for scaling.
Work closely with Deployment, Engineering, and Service teams during launch and hypercare.
Recruit and train operators ahead of go-live.
Support operational testing, readiness, and transition into steady-state operations.
Ensure a structured handover from Deployment into Operations.
Support the establishment of Hive's initial UK operating base and practical local infrastructure.
Help establish suppliers, equipment, tools, inventory, and local operating routines.
Support recruiting, onboarding, HSE, and other practical requirements of a new operation.
Create structure without adding unnecessary bureaucracy.
Capture feedback from customers and operators systematically.
Translate field experience into actionable improvements for Product, Engineering, and Delivery.
Help prioritize improvements that increase safety, reliability, uptime, and operational quality.

Requirements

Experience managing industrial, field, logistics, or service operations.
Experience leading shift-based operational teams.
Demonstrated people leadership, including recruiting, onboarding, coaching, and performance management.
Strong operational planning and execution skills.
Comfortable owning real-world operations where uptime and customer experience are critical.
Strong safety and quality mindset.
Hands-on approach, comfortable working directly with equipment, operators, and customer teams.
Ability to build structure in an environment where processes do not yet exist.
Strong customer communication skills.
Willingness to travel when operationally required.
Professional fluency in English.
Authorization to work in the UK.
Experience from heavy equipment operations, warehousing, logistics, material handling, mining, construction, manufacturing, fleet operations, field service, industrial automation, or robotics is strongly preferred.
Experience recruiting and managing forklift, wheel loader, heavy equipment, or similar operators is strongly preferred.

Skills

Physical AI platform development
Autonomous machine operation
Operations management
Team leadership
Recruiting
Onboarding
Training
Performance management
Operational planning
Operational execution
Safety management
Quality management
Customer service
Continuous improvement
Root-cause analysis
Incident management
Escalation management
KPI monitoring
Shift scheduling
Workforce planning
Process development
Supplier management
HSE management
Field feedback analysis
Product improvement
Engineering improvement
Delivery improvement

Location

Work Type

Full-time
Onsite

Experience Level

Managerial
Senior

Benefits

Opportunity to take on significant responsibility from day one.
Shape UK operations and build playbooks for deploying and operating autonomous machines at scale.

About the Company

Hive is building the defining physical AI platform of the next decade.
Our platform allows any machine, on any site, to perceive, decide, and act autonomously without requiring fleet replacement.
We are already operational across multiple sites and customers in Europe, with US expansion underway.
Our vision is for one operator to manage hundreds of machines, drastically reducing productive machine-hour costs and driving a productivity revolution in physical work.
Our mission is to make productivity limitless.

Equal Opportunity

Hive values diversity and encourages qualified candidates to apply regardless of gender, age, ethnicity, religion, disability, sexual orientation, or background.