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About the Role
This role focuses on leading and developing a global pre-sales execution team, ensuring operational delivery of quotes, and driving improvements in quote-to-order workflows. The position requires close collaboration with various internal teams to streamline processes and support the company's mission of unleashing the potential of every team.
Responsibilities
- Lead and develop a global 24x5 pre-sales execution team, establishing clear performance and quality standards while supporting career growth.
- Ensure fast, accurate, and consistent quote execution across direct, partner, and sales-led motions, managing queue health, SLAs, prioritisation, handoffs, and escalations.
- Partner closely with Deal Desk, Sales, Finance, Legal, and Systems to streamline Quote-to-Order workflows, clarify team scope boundaries, and ensure clean handoffs for complex or bespoke deals.
- Use operational data and frontline feedback to eliminate friction and manual effort, accelerate deals, operationalise new products and pricing policies, and strengthen governance, tooling, and documentation.
Requirements
- BS/BA in Business, Economics, Finance, Operations, Accounting, or equivalent practical experience.
- Practical working knowledge of CPQ/Quote-to-Cash systems, Salesforce, Oracle Fusion, NetSuite, Jira, Confluence, DocuSign, and cloud marketplaces.
- Strong proficiency in Excel (ad hoc formulas, workload/pricing analyses, and performance trend evaluation).
- In-depth experience with quote creation, revision, order management, provisioning, signatures, and document control across direct, partner, and sales-led motions.
- Strong judgment balancing speed, quality, customer outcomes, and risk, with experience driving process improvements from stakeholder feedback.
Skills
- B2B SaaS
- Commercial Operations
- Deal Operations
- Deal Desk
- Order Management
- Sales Quoting/Contract Support
- Revenue Operations
- People leadership
- Operations management
- Customer support management
- Sales support management
- Revenue-facing management
- High-volume workflow management
- Time-sensitive workflow management
- Globally distributed workflow management
- Cross-functional collaboration
- CPQ/Quote-to-Cash systems
- Salesforce
- Oracle Fusion
- NetSuite
- Jira
- Confluence
- DocuSign
- Cloud marketplaces
- Excel (ad hoc formulas, workload/pricing analyses, performance trend evaluation)
- Quote creation
- Quote revision
- Order management
- Provisioning
- Signatures
- Document control
- Operational judgment
- Process improvement
Location
- The United Kingdom
Work Type
- Office
- Home
- Combination of office and home
Experience Level
- 5+ years of experience in B2B SaaS, Commercial Operations, Deal Operations, Deal Desk, Order Management, Sales Quoting/Contract Support, or Revenue Operations.
- 2+ years of experience leading and managing people in an operations, customer support, sales support, or revenue-facing environment.
Education Level
- BS/BA in Business, Economics, Finance, Operations, Accounting, or equivalent practical experience.
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
- We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
- To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
- To learn more about our culture and hiring process, visit go.atlassian.com/crh.
- In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.