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About the Role
As the Head of IT & Infrastructure, you will have end-to-end ownership of Red Badger’s global IT landscape. This is a dynamic, high-impact role that blends strategic leadership with hands-on execution, ensuring multi-location staff enjoy frictionless, secure, and reliable technology experiences.
Responsibilities
- Administer, optimize, and secure the cloud-first identity and access ecosystem, centered around Google Workspace and JumpCloud.
- Implement and enforce modern zero-trust architecture, maintaining Single Sign-On (SSO) and SCIM provisioning across all company applications.
- Manage, maintain, and upgrade physical networks across all locations, including firewalls, Wi-Fi infrastructure, and cloud RADIUS setup.
- Act as the commercial and administrative owner for Red Badger’s SaaS stack (100+ applications).
- Oversee license management, vendor renewals, billing optimization, and procurement to ensure cost efficiency and compliance.
- Provide high-touch 1st-line and escalated support to all Red Badger staff across time zones.
- Administer and maintain office Audio-Visual systems, specifically Google Meet Hardware rooms, ensuring seamless hybrid collaboration.
- Establish IT onboarding/offboarding workflows that guarantee day-one readiness for new hires worldwide.
- Manage the full lifecycle of Red Badger's endpoint fleet (laptops and mobile devices), including procurement, deployment, patch management, security policy enforcement, and eco-friendly disposal via MDM tools.
- Lead, gain, and maintain key industry certifications, including Cyber Essentials / Cyber Essentials Plus and ISO 27001.
- Take responsibility for ensuring data retention policies are in place and align to current legislation.
- Conduct regular security audits, vulnerability assessments, and access reviews across all systems.
- Create, update, and enforce IT security policies and disaster recovery procedures.
- Support business growth in regional hubs by defining local IT setups and travelling on-site during initial rollouts or expansions.
- Hire, mentor, and build a high-performing distributed IT support team as headcount grows in regional hubs.
Requirements
- 5+ years of experience in IT administration or management, preferably within a fast-growing digital agency, tech consultancy, or scale-up.
- Expert-level mastery of Google Workspace administration and JumpCloud.
- Deep hands-on experience setting up and managing SSO, SCIM provisioning, and cloud RADIUS.
- Solid experience managing enterprise network equipment (UniFi, Meraki, or similar), firewalls, Wi-Fi, and Google Meet AV setups.
- Proven track record in achieving and maintaining ISO 27001 and Cyber Essentials compliance.
- Strong experience managing Apple (macOS/iOS) fleets using JumpCloud MDM.
- Comfortable managing vendor relationships, negotiating software contracts, and controlling SaaS spending.
- Willingness to travel to international hubs and UK offices when establishing new infrastructure.
- Outstanding interpersonal skills and a empathy-first attitude toward supporting team members.
- Ability to balance robust security practices with employee productivity and frictionless workflows.
- Self-motivated and comfortable operating in a fast-paced environment where you own outcomes from strategy down to execution.
Skills
- Google Workspace administration
- JumpCloud
- SSO
- SCIM provisioning
- Cloud RADIUS
- Enterprise network equipment management
- Firewalls
- Wi-Fi infrastructure management
- Google Meet AV setups
- ISO 27001 compliance
- Cyber Essentials compliance
- Apple (macOS/iOS) fleet management
- MDM tools
- Vendor management
- SaaS spending control
Location
- London
- Leeds
- Cape Town
- Australia
- New Zealand
Work Type
- Global
- Hybrid
Experience Level
- 5+ years of experience in IT administration or management
Benefits
- Annual £2,000 training budget
- Enhanced pension with employer contribution of up to 5% of your salary
- Group Life Insurance
- Income Replacement Benefit
- Critical Illness Cover
- Private Medical Insurance
- Your choice of hardware and mobile phone
- £1,000 home-office set up budget and contribution to home broadband
- Matched (pre-tax) charity GAYE donations
- Cycle to work
- Enhanced parental leave
About the Company
- Red Badger is a tech and product consultancy, building enterprise software products for blue chip companies, multinationals and PLC’s.
- The team is over 100 strong and has been around for 15+ years.
- The company is proud of its people, fostering support and learning.
- Red Badger is a diverse group made up of 22 different nationalities, speaking 17 different languages.
- Headquartered in London, with offices in Leeds, Cape Town, Australia and New Zealand.
Equal Opportunity
- Red Badger is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer.
- We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour.
- We are fully focused on equality, and it is our fundamental belief that the fascinating characteristics that make us all different enable us to continue to do amazing work for our clients.