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About the Role
The Solutions Engineer drives the technical aspects of sales execution, providing technical pre-sales, sales execution, and post-sales support. This role involves understanding customer needs, delivering tailored presentations and demonstrations, and acting as the technical expert throughout the sales cycle.
Responsibilities
- Participates in discovery sessions with customers and prospects to understand their technical and business needs.
- Prepares and delivers highly tailored presentations, including custom demonstrations, showcasing deep understanding of client challenges and solution mapping.
- Partners with Sales/CS, SME & Enterprise Services as the dedicated account team on opportunities.
- Develops and executes Proof of Concepts (PoCs) to demonstrate solution value and requirement fulfillment.
- Supports the building and maintenance of demo environments.
- Acts as the technical expert, providing knowledgeable service during product demonstrations.
- Answers technical questions related to software, integration, hosting, security, and assists in responding to RFPs and security questionnaires.
- Serves as the point of contact for technical service escalations, including customer inquiries regarding products, sales demos, or other questions.
- Documents technical considerations and contributes to internal knowledge bases.
- Works closely with Product Managers, representing the SE team to understand offerings and roadmap, providing feedback for product development.
- Leads client-facing technical workshops and discovery sessions to map workflows, integration paths, identify risks, and define deployment best practices.
- Participates in the development of technical account strategy with Business Development teams to identify sales opportunities.
Requirements
- Undergraduate degree in information technology and/or business related disciplines, with relevant work experience.
- 5+ years of experience in technical and/or sales customer service.
- Experience in financial or regulatory technology is preferred but not required.
- Outstanding public speaking skills and professional business manner with the ability to establish relationships at executive business levels.
- Outstanding communication and organizational skills, with strong attention to detail.
- Experience using Salesforce or other CRM system is highly desirable.
- Must have the right to work in the UK at the time of application.
Skills
- Technical pre-sales
- Sales execution
- Post-sales support
- Customer needs analysis
- Presentation delivery
- Custom demonstrations
- Proof of Concept development
- Demo environment management
- Technical expertise
- RFP response
- Security questionnaire response
- Technical service escalation
- Product knowledge
- Technical workshops
- Integration path definition
- Best practice definition
- Technical account strategy
- Salesforce
- CRM systems
Location
- London, UK
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Undergraduate degree in information technology and/or business related disciplines
Benefits
- Competitive compensation
- Competitive benefits
About the Company
- For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.
- We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
- Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
- We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.
- To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Equal Opportunity
- Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
- We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.