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About the Role
As a Korean-speaking Customer Support Representative, you will provide exceptional customer service to Korean-speaking clients in the forex trading industry during evening hours over the weekend and during the working week. You will assist clients with inquiries, provide information about our products and services, and resolve any issues or concerns they may have.
Responsibilities
- Respond promptly and professionally to inquiries from Korean-speaking clients via phone, email, and live chat.
- Provide accurate information about forex trading platforms, products, services, and account-related queries.
- Assist with account registration, verification, and documentation for onboarding Korean-speaking clients.
- Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
- Address client issues, concerns, and complaints efficiently, escalating complex cases as needed.
- Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.
- Maintain detailed records of client interactions and resolutions in the CRM system.
- Participate in ongoing professional development to improve forex trading knowledge and customer service skills.
Requirements
- Fluency in Korean is essential.
- English proficiency is also required.
- Availability to work onsite weekend shifts.
- Recent graduates welcome to apply.
- Experience and knowledge of forex trading concepts is a plus.
- Excellent communication and the ability to explain complex information clearly.
- Strong problem-solving, analytical, and time-management skills, including multitasking and prioritisation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Tech-savvy with good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
- Flexibility to work in shifts.
Skills
- Korean language proficiency
- English language proficiency
- Customer service
- Forex trading knowledge
- Communication skills
- Problem-solving
- Analytical skills
- Time-management
- Multitasking
- Prioritisation
- Teamwork
- Independent work
- Technical proficiency with trading platforms and software
Location
- Onsite
Work Type
- Full-time
- Evening shifts
- Weekend shifts
Experience Level
- Recent graduates welcome
Salary/Compensations
- 26,500.00-27,000.00 per year
Benefits
- Company events
- Pension scheme
- Flexitime
About the Company
- EC Markets is a global financial services provider offering innovative trading solutions to institutional and retail clients.
- With a strong focus on performance, growth, and client-centricity, EC Markets operates in a dynamic and fast-paced environment where people strategy is critical to business success.