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About the Role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Responsibilities
- Deliver outstanding customer experience through exceptional pre-sales and post-sales technical support.
- Collaborate closely with commercial and portfolio teams to develop training resources, accelerate sales opportunities and achieve overall business objectives.
- Deliver technical support for Gas Safety Detection & Material Sciences products, addressing customer technical and workflow inquiries through face-to-face interactions, telephone calls, or email communications.
- Become a ‘trusted advisor’ by building strong relationships with customers through expert advice and support.
- Collaborate with the commercial team to support opportunity conversion, including large opportunity management (LOM) support.
- Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
- Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
- Deliver comprehensive product training for colleagues, incorporating new product introductions (NPIs), competitor profiling, and market updates.
- Take ownership to resolve and/or escalate customer issues and complaints when necessary.
- Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.
- Accurately record pertinent information from customer contacts in customer relationship management (CRM) systems.
Requirements
- Minimum of 3+ years of relevant industry or related technical experience, preferably within the gas safety detection industry.
- Experience in a customer-facing technical or commercial role including providing technical presentations, product demonstrations or training to a variety of audiences is strongly preferred.
- Demonstrated hands-on experience with Gas Safety Detection products and applications, including portable and/or fixed gas detection systems.
- Experience with Material Sciences products and applications is also desirable.
- Experience supporting customers in industries such as oil & gas, energy, mining, or industrial processing is highly desirable.
- Strong organizational and time management skills to effectively prioritize tasks and manage multiple responsibilities.
- Possess a customer-facing personality, with the ability to build positive relationships and engage in technical discussions with customers.
- Effectively troubleshoot and resolve customers' technical issues through phone, email, virtual, and in-person support.
- Ability to work independently and travel across the Australia and New Zealand (ANZ) region to fulfil key responsibilities, with domestic and occasional international travel required (approximately 30%).
- Proficient in English (oral and written).
- Valid driving permit required.
- Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.
Skills
- Gas Safety Detection
- Material Sciences
- Technical Support
- Customer Relationship Management (CRM)
- Product Demonstrations
- Product Training
- Collaboration
- Communication
Location
- Australia
- New Zealand
Work Type
- Office
- Standard (Mon-Fri)
Experience Level
- 3+ years
Education Level
- BSc in a scientific, engineering or related technical discipline is desirable but not essential.
Benefits
- Comprehensive benefits
- Wellness programs
- Employee Assistance Program
- Flexible arrangements
- Generous leave policies
- Option to purchase additional leave
- Paid birthday leave
- Company paid parental leave
- Paid volunteer time
- Access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning
- Workshops
- Mentorship programs
About the Company
- Our Mission is to enable our customers to make the world healthier, cleaner and safer.
- As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
- Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality.
Equal Opportunity
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.