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About the Role

Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness, aiming to empower talent to be confident and true to themselves. Drawing inspiration from London's energy and diversity, the brand has been creating distinctive designs for over fifty years.

Responsibilities

Deliver budgeted sales, contribution, cost control, and stock loss to company targets.
Monitor brand performance and sales weekly, taking action to improve results.
Contribute to the development of the KG branded portfolio based on consumer demands and business opportunities.
Deliver consistent sales planning for in-store retail events.
Utilize business KG reporting tools to drive sales and contribution, including brand analysis, best sellers, branch contribution, and team productivity.
Adopt a commercial, dynamic, positive, and imaginative approach to achieving results.
Deliver retail projects on time and to the required standard, identifying long-term strategies and exploiting local and regional trading opportunities.
Identify and exploit commercial opportunities in conjunction with the host store.
Schedule and plan staff to ensure maximum floor coverage for sales opportunities and effective back-office management.
Drive excellence in service levels to deliver 'Amazing Service'.
Review test shops, create, and implement service action plans with the team.
Understand and ensure adherence to company and host store policies and procedures.
Install a clientele culture by being proactive in all platforms of clienteling and selling.
Recruit new team members who best meet identified personal qualities following the Kurt Geiger recruitment process.
Lead and coach a team, managing performance, and identifying/developing top talent for the Company Succession Plan.
Communicate KPIs and manage on an ongoing basis through performance review and feedback.
Demonstrate effective leadership, motivating and developing the team to deliver key business goals.
Model company competencies, values, and beliefs to demonstrate the Kurt Geiger culture.
Ensure company disciplinary and grievance procedures are followed in consultation with line management and HR.
Oversee the management of absence and sickness procedures in line with company policy.
Manage the VM process to ensure host stores meet VM presentation standards.
Maintain the integrity of the store stock file through effective liaison with the operational management team.
Ensure compliance in all areas of stock management and branch/staff administration.
Oversee stock management process to ensure stock take results fall within the company target of +/- 0.3%.
Take full ownership/accountability of stockrooms according to agreed operational standards.
Deliver business goals and step into a leadership role in the absence of the line manager.
Meet sales, profit, and cost control targets.
Manage performance, review, and develop direct reporting staff.
Meet targets for staff costs, stock loss, and key controls.
Control labor turnover and employee retention to agreed targets.
Maintain a high level of branch presentation and adhere to Model Store guidelines.
Achieve NPS/CRM results exceeding company expectations.

Requirements

Currently working at Senior Manager level within a high turnover business.
Experience managing large teams.
Prior history of P&L accountability and driving bottom-line contribution.
Proven ability to drive performance through people.
Excellent at building internal and external relationships.
Background with a fashion-forward footwear, accessory, or fashion brand; luxury experience preferred.
Representative of our luxury/fashion-forward brand in every way.

Location

London

Work Type

Full-time

Experience Level

Senior Manager

Salary/Compensations

Competitive basic salary
Generous bonus structure

Benefits

Uniform allowances
Enviable discounts

About the Company

Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness.
We want to empower our talent to be confident and true to themselves, the London way.
London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity.
For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters.
The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism.
The first Kurt Geiger store opened on London Bond street in 1963.
Today, our brand has global appeal and is distributed in hundreds of cities around the world.
We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally.
Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

Equal Opportunity

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism.