Product Specialist Laboratory Plastics Essentials and Liquid handling automation NSW
Thermo Fisher Scientific · AU
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About the Role
The Product Specialist is a sales role responsible for driving profitable revenue and developing customer relationships within their territory. This role supports the Laboratory Plastics Essentials portfolio, with an emphasis on the Liquid Handling Portfolio, ensuring customer needs are met and Thermo Fisher Scientific is a supplier of choice.
Responsibilities
- Develop sales, customer, and marketing strategies, including identifying new business opportunities, to achieve growth targets.
- Work with customers to understand and resolve their needs, proposing suitable products and services to grow revenue.
- Partner with other Product Specialists and field sales to identify new business opportunities and close sales.
- Gain a solid understanding of customer requirements and application needs to propose the most suitable solution.
- Liaise with Product Management to ensure inventory and product forecasting targets are met.
- Provide sales and technical support to customers and internal stakeholders.
- Resolve customer issues to ensure high customer satisfaction.
- Attend sales meetings and report on territory plan execution.
- Collaborate with internal marketing and product managers to support marketing collateral, advertising campaigns, and competitor analysis.
- Work across the business to maximize growth and support customers with end-to-end solutions.
- Maintain an accurate opportunity funnel for all assigned products, including closure dates and sales process completion.
- Maintain a forecast accuracy of +/- 5% on a monthly and/or quarterly basis.
- Accurately record customer visits and interactions using the CRM platform (salesforce.com).
- Meet target customer visit requirements for the territory.
- Ensure personal health and safety, and cooperate with management on EH&S issues.
Requirements
- Formal tertiary qualifications in a relevant subject area and/or related industry experience.
- Passion for laboratory products.
- 3+ years of experience in a sales role.
- Demonstrated excellence in sales with an ability to consistently achieve results.
- Ability to travel within the territory to carry out primary responsibilities.
Skills
- Highly motivated and resourceful
- Results-driven
- Ability to work autonomously and as a team player
- Outstanding customer follow-up
- Solution-focused
- Ability to prioritize time and effort
- Strategic thinking
- Excellent numeracy, literacy, and verbal communication skills
- Fastidious attention to detail
- Strong organizational skills
- Ability to prioritize based on key result areas
- Effective time management
- Meet agreed timelines
- Initiative taker
- Hard-working, upbeat, and positive demeanor
Location
- Office
Work Type
- Standard (Mon-Fri)
Experience Level
- 3+ years of experience in a sales role
Education Level
- Formal tertiary qualifications in a relevant subject area and/or related industry experience
Benefits
- Comprehensive health & wellbeing benefits
- Wellness programs
- Employee Assistance Program
- Flexible arrangements
- Generous leave policies
- Option to purchase additional leave
- Paid birthday leave
- Company paid parental leave
- Paid volunteer time
- Access to online courses via Thermo Fisher Scientific University Plus
- LinkedIn learning
- Workshops
- Mentorship programs
About the Company
- Our Mission is to enable our customers to make the world healthier, cleaner and safer.
- As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
- #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Equal Opportunity
- Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.