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About the Role
Join our team as a Customer Service Officer supporting Resident Management transactional processing. You will play a key role in delivering accurate, timely billing and account services, ensuring compliance with aged care legislation and internal standards, and providing a positive experience for residents and their families.
Responsibilities
- Deliver accurate and timely billing and account services.
- Ensure compliance with aged care legislation and internal standards.
- Provide a positive experience for residents and their families.
Requirements
- At least 1 year of customer service experience in high-volume environments.
- Proven ability to process resident transactions and resolve complex queries accurately and efficiently.
- Strong communication and stakeholder skills, with a caring, resident-first approach.
- High attention to detail, confidentiality, and adaptability in a fast-paced setting.
- Positive, team-focused mindset with a continuous improvement focus.
- Willingness to obtain a police clearance certificate via Opal HealthCare’s police check system.
Skills
- Customer service
- Shared services
- Accounts/AR systems
- Excel
- Communication
- Stakeholder management
- Attention to detail
- Confidentiality
- Adaptability
- Teamwork
- Continuous improvement
Location
- Australia
Work Type
- Full-time
Experience Level
- 1+ year customer service experience
Benefits
- Fun & Inclusive Team
- Professional Growth opportunities
- Supportive and collaborative team environment
- Opportunities for advancement and skill enhancement
- Inspiring Leadership
- Learning Culture
- Commitment to development and ongoing education
- Great Tech
- Purpose-Driven work
About the Company
- Opal HealthCare is one of Australia’s largest residential aged care providers.
- Operates 148 Care Communities across five states.
- Has a national team of over 24,000 dedicated professionals.
- Is committed to innovation and pioneering new solutions in aged care.