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About the Role
NEXTON is recruiting a Product Manager CRM H/F for a strategic program with a major client in the media sector. The role involves converging various group CRMs into a single, internationally deployed platform within a large product organization of over 10 Product Owners in a multicultural environment.
Responsibilities
- Define and drive the target vision for the group CRM by organizing needs collection from various entities.
- Analyze existing processes to identify convergences and propose harmonized target processes compatible with a single CRM.
- Develop an ROI-oriented roadmap and represent user needs with a strong focus on productivity.
- Coordinate the work of over 10 Product Owners, ensuring overall functional consistency of the CRM and alignment between business and IT.
- Arbitrate between group standardization and local specificities of international entities.
- Implement performance indicators (adoption, ROI) and contribute to strategic program decisions.
Requirements
- Higher education in IT, digital marketing, or equivalent.
- Proven experience in Product Management.
- Expertise in CRM tools, front-office, or customer relationship management tools.
- Proficiency in Product Discovery methodologies and complex needs gathering.
- Ability to coordinate multiple Product Owners simultaneously.
- Experience in IT convergence or digital transformation programs.
- Knowledge of large-scale product organizations (SAFe, Agile at scale) is a plus.
- Clear communication skills with diverse stakeholders.
- Professional English proficiency for international exchanges.
- Ability to model business processes and identify standardization opportunities.
- Leadership skills to drive a vision and unite multidisciplinary teams.
- Strong focus on business value creation and user experience.
Skills
- CRM tools
- Front-office tools
- Customer relationship management tools
- Product Discovery
- Needs gathering
- Agile at scale
- SAFe
- Communication
- English
- Process modeling
- Standardization identification
- Leadership
- Business value creation
- User experience
Location
- Paris
Work Type
- CDI
- Full-time
Experience Level
- Confirmed experience in Product Management
Education Level
- Higher education in IT, digital marketing, or equivalent
Benefits
- Dynamic communities
- Meet Ups for skill development
- Training opportunities
- Sports and social events
- Sustainable mobility package
- Latest generation phone
About the Company
- NEXTON combines the spirit of a consulting firm, the creativity of a Factory, and the dynamism of an IT services company.
- We support major clients and pure players like SNCF, Orange, and BNP Paribas in their digital evolution and innovation strategies.
- Founded in 2011, NEXTON has over 450 experts in digital, design, agility, product, and development, creating a rich ecosystem of knowledge and diverse skills.