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About the Role
The Service Manager will effectively manage residential care facilities, leading staff and ensuring the delivery of quality clinical and allied health care while overseeing daily operations. This role offers an opportunity to lead across diverse care models, broaden leadership experience, and make a meaningful impact.
Responsibilities
- Lead clinical teams to meet and exceed clinical care standards.
- Monitor, manage, and report on clinical KPIs, mitigating risks proactively.
- Monitor and manage financial KPIs to achieve targets and mitigate risks.
- Ensure audits are conducted per schedule and operations comply with organizational policies and statutory requirements.
- Contribute to the facility's operating budget and manage operations within budget.
- Coordinate and lead resident and relative meetings.
- Provide updates and monitor the facility’s plan for continuous improvement.
- Ensure adequate staffing rosters and collaborate with HR on recruitment, onboarding, and retention.
- Conduct staff performance reviews, address gaps, and initiate improvement plans.
- Provide after-hours/on-call support and escalate incidents as needed.
Requirements
- Extensive facility management experience in an Aged Care environment.
- Previous experience overseeing funding assessments and submissions.
- Sound knowledge and experience working with people living with dementia.
- Proven leadership and people management skills.
- Excellent change management skills with a proven record of leading strategic and operational change.
- Demonstrated ability to manage finances and operate within budgetary requirements.
- Strong communication and interpersonal skills.
- Evidence of current Flu vaccinations or willingness to obtain.
- Ability to obtain a National Police Clearance within 6 months.
- Successful completion of pre-employment form and reference checks.
- NDIS Screen Check or willingness to obtain.
- Willingness to undergo a Bankruptcy check.
- Valid WA driver's license.
- Nursing registration with AHPRA (Registered Nurse).
Skills
- Leadership
- People Management
- Change Management
- Financial Management
- Budget Management
- Communication
- Interpersonal Skills
Location
- Salter Point
Work Type
- Full-time
Experience Level
- Extensive facility management experience in an Aged Care environment
- Previous experience in overseeing funding assessments and submissions
- Proven leadership and people management skills
- Excellent change management skills with a proven record of leading and implementing significant strategic and operational change
Education Level
- Registered Nurse (AHPRA registration)
Salary/Compensations
- Competitive rates
- Salary packaging benefits up to $18,550
Benefits
- Health and wellbeing programs
- Ongoing training and development
- Access to Employee Assistance Program
About the Company
- Amana Living is one of Western Australia's largest Aged Care providers, established in 1962.
- Offers a broad range of services including residential care, transition care, retirement living, home care, day care, respite, and dementia-specific services.
- Vision: A community where every older person is honoured and valued.
- Mission: To enable older people to maintain their individuality, providing support for a fulfilling life.
- Values: Compassion, collaboration, curiosity, inclusion, and trust.
Equal Opportunity
- Amana Living values diversity and welcomes applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.