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About the Role
The Housekeeping Attendant is responsible for maintaining guest rooms, public areas, and back-of-house spaces in a clean, sanitary, and welcoming condition. This role plays a critical part in ensuring a positive guest experience by delivering high standards of cleanliness, presentation, and service.
Responsibilities
- Clean and service assigned guest rooms in accordance with company standards.
- Make beds and replace linens, towels, and guest amenities.
- Vacuum, sweep, mop, and dust guest rooms and corridors.
- Clean bathrooms, fixtures, mirrors, and other facilities thoroughly.
- Report maintenance issues, damages, and safety hazards promptly.
- Maintain cleanliness of public spaces, including lobbies, hallways, elevators, restrooms, and staff areas.
- Ensure all areas are neat, organized, and presentable at all times.
- Replenish supplies and amenities in public areas as required.
- Respond courteously and professionally to guest requests.
- Support guest satisfaction by addressing housekeeping-related concerns promptly.
- Respect guest privacy and confidentiality at all times.
- Follow company policies, hygiene standards, and safety procedures.
- Properly use cleaning chemicals, equipment, and supplies.
- Adhere to workplace health and safety regulations.
- Report accidents, incidents, or lost-and-found items according to established procedures.
Requirements
- High school diploma or equivalent preferred.
- Previous housekeeping, cleaning, hospitality, or customer service experience preferred.
- Ability to work independently and as part of a team.
- Good attention to detail and commitment to quality.
- Basic communication skills in English (additional languages are an asset).
- Ability to stand, walk, bend, kneel, and lift up to 15 kg throughout the shift.
- Ability to push housekeeping carts and operate cleaning equipment.
- Capability to work flexible schedules, including weekends, holidays, and shifts.
Skills
- Strong attention to cleanliness and detail.
- Time management and organizational skills.
- Customer service mindset.
- Physical stamina and ability to perform repetitive tasks.
- Reliability, punctuality, and professionalism.
Location
- Tokyo
Work Type
- Full-time
Education Level
- High school diploma or equivalent preferred
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy.
- With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital.
- Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living.
- Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.