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About the Role
The position will provide oversight of all aspects of the Fraud department, identifying, assessing, managing, monitoring, communicating, and reporting risks within the Bank’s risk appetite. This role involves reviewing, developing, and implementing Bank policies, procedures, and compliance processes related to fraud, and providing guidance to the AML team on reporting and documenting fraudulent activity.
Responsibilities
- Use fraud detection and risk mitigation systems to monitor account activity and identify potential fraudulent activity.
- Review fraud alerts, analyze suspicious transactions, and take appropriate action to prevent losses.
- Educate clients about fraud mitigation products and services.
- Collaborate with clients and internal business partners to implement fraud prevention controls and investigate fraud incidents.
- Ensure regulatory timeframes are met for fee reversals, interest reimbursements, and client notifications.
- Gather required documentation for bank audits related to fraud and Regulation E.
- Coordinate investigations of fraud and dispute matters with internal units or external agencies.
- Refer exception cases to the Fraud Manager when they fall outside pre-established guidelines.
- Identify, implement, analyze, and review proactive processes that predict fraudulent behavior.
- Develop, update, and implement fraud and dispute policies and procedures.
- Serve as a trusted resource for clients during fraud events, providing guidance and support.
- Train and assist clients with Positive Pay enrollment, implementation, and exception processing.
Requirements
- Bachelor’s Degree in a related field or minimum 2 years of banking experience
- Business/Analytics or equivalent experience in bank fraud and/or bank operations
- Ability to extract, analyze, interpret and act upon all available data with emphasis on process improvement, operational efficiency, loss reduction, and fraud prevention
- Understanding of the check clearing and electronic channel transaction processes
- Ability to analyze, develop and maintain transaction authorization strategies
- Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
- Strong motivational skills
- Professionalism in dealing with others
- Strong organizational, problem-solving, time management and analytical skills
- Versatility, flexibility and a willingness to work within constantly changing priorities
- Discretion when handling confidential and/or sensitive information
- Commitment to excellence and high standards
- Proficient with computers including use of Word, Excel, and the ability to learn and operate numerous software applications
- Displays initiative and works well with little or no instruction
Skills
- Fraud detection
- Risk mitigation
- Sentinel
- Oasis
- Defender
- Check fraud
- ACH fraud
- Wire fraud
- Treasury Management
- Client service
- Account security
- Fraud prevention controls
- Fraud incident investigation
- Regulatory compliance
- Regulation E
- Audit support
- Positive Pay enrollment
- Microsoft Word
- Microsoft Excel
Location
- Capital Region
- North State
- San Francisco Bay Area
- Central Valley
- Newport Beach
- Downtown Sacramento
Work Type
- Full-time
- Local travel
Education Level
- Bachelor’s Degree
About the Company
- Five Star Bank is an award-winning and high performing $5.6 Billion community business bank.
- Operates through 10 offices across multiple regions and administrative offices.
- Emphasizes commercial real estate and small to medium sized businesses.
- Partners with organizations to provide highly customized banking solutions.
- Known for entrepreneurial and empathetic spirit, speed to serve, and deep market connection.
Equal Opportunity
- Five Star Bank is an Equal Employment Opportunity (EEO) employer committed to a work environment free from discrimination and harassment.
- Prohibits harassment or discrimination based on age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws.
- Prohibits retaliation for engaging in protected activity.
- Policy applies to all employment actions including recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, compensation, and training.
- Offers reasonable accommodation for qualified individuals with disabilities or disabled veterans by contacting HR@fivestarbank.com.