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About the Role
Aven Hospitality is seeking a Senior Account Manager to join its Hospitality Solutions team in India. This role involves managing a portfolio of hotel clients, leading strategic initiatives to strengthen customer engagement, drive product adoption, and accelerate growth. The Senior Account Manager will act as a trusted advisor, offering insights to improve client performance and deliver long-term value within a dynamic, tech-driven environment.
Responsibilities
- Manage key hotel accounts across India, ensuring high customer satisfaction and strong retention.
- Lead commercial discussions, including renewals and upsell opportunities that align with client goals.
- Partner with cross-functional teams to deliver tailored solutions that drive product adoption and operational excellence.
- Track account performance, identify growth opportunities and proactively manage risks.
- Stay ahead of market and competitor trends to inform account strategies and recommendations.
Requirements
- Minimum 5 years of experience in account management, sales or strategic partnerships in hospitality, SaaS or travel technology in India or South Asia.
- Proven success in building and expanding long-term client relationships.
- Strong understanding of hotel distribution platforms, CRS or digital transformation in hospitality.
- Excellent interpersonal, communication and negotiation skills with a client-first mindset.
- Ability to manage multiple priorities and influence stakeholders across functions and regions.
Skills
- Account Management
- Sales
- Strategic Partnerships
- Hospitality Technology
- SaaS
- Travel Technology
- Client Relationship Management
- Hotel Distribution Platforms
- CRS
- Digital Transformation in Hospitality
- Interpersonal Skills
- Communication Skills
- Negotiation Skills
- Client-First Mindset
- Priority Management
- Stakeholder Influence
Location
- India
Work Type
- Remote
- Flexible work environment
Experience Level
- Senior
Benefits
- Competitive pay
- Performance-based bonuses
- Flexible work options
- Comprehensive healthcare coverage
- Generous PTO and holidays
- Strong retirement planning support
- Family-friendly benefits
- Professional development opportunities
About the Company
- Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform.
- We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
- Our comprehensive portfolio of solutions enables hoteliers to manage distribution, retailing, payments, operations, and more, maximizing revenue, improving operational efficiency, and delivering personalized guest experiences.
- Our tools integrate seamlessly with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.
- We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience.
- We prioritize stability, scalability, and data-driven insights to equip hoteliers to adapt and thrive in an ever-changing landscape.
- Aven Hospitality is a technology company that powers the global travel industry, creating global technology solutions that address significant opportunities and complex challenges in travel.
- We shape the future by offering innovative advancements that foster a more connected and seamless ecosystem through mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and other solutions.
- Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. While employees will be employed by a Sabre legal entity, the role will support Aven Hospitality, now owned by TPG.
- Working in Aven Hospitality’s Enterprise Architecture team offers opportunities to develop technical, business, and intercultural skills by cooperating with people globally.
- Aven Hospitality is growing and rapidly expanding its product and geographic footprint with a comprehensive suite of best-in-class products.