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About the Role
As a Program Manager within our Health division, you will be responsible for a portfolio of Private Health Insurance (PHI) customers, acting as a trusted advisor and primary point of contact. This highly visible role combines customer relationship management, commercial accountability, delivery oversight, and cross-functional leadership. You will work closely with customers to understand their business objectives and translate them into meaningful, value-adding solutions, collaborating with Project Managers, Product teams, and Engineering teams to deliver successful outcomes. This is an opportunity to have a direct impact on customer success while helping shape the future of our healthcare solutions portfolio.
Responsibilities
- Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact.
- Understand customer business objectives and identify opportunities for value-adding change and improvement.
- Own and deliver a defined section of the Services revenue budget.
- Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities.
- Forecast revenue, manage risks, and ensure customer commitments are delivered successfully.
- Work closely with Project Managers to oversee delivery, timelines, scope, and quality outcomes.
- Collaborate with Product and Engineering teams to define, scope, and deliver customer solutions.
- Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk.
- Support customer retention and long-term strategic partnerships.
Requirements
- Strong Program Management, Portfolio Management, or Senior Project Management experience within a technology, software, SaaS, or services environment.
- Proven experience managing complex, multi-workstream programs and customer portfolios.
- Strong commercial acumen, including experience managing budgets, forecasting, and customer investment discussions.
- Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders.
- Experience working across Product, Engineering, Delivery, and Customer-facing teams.
- Strong communication, negotiation, and relationship management capabilities.
- Ability to navigate ambiguity, demonstrate resilience, and drive outcomes in a complex environment.
- Experience in health, insurance, or other regulated industries will be highly regarded.
- Exposure to CRM platforms, software delivery, bespoke development models, Agile, or similar delivery frameworks is advantageous.
Skills
- Program Management
- Portfolio Management
- Senior Project Management
- Customer Relationship Management
- Commercial Accountability
- Delivery Oversight
- Cross-functional Leadership
- Stakeholder Management
- Communication
- Negotiation
- Relationship Management
- CRM platforms
- Software Delivery
- Agile
Location
- Australia
Work Type
- Remote
- Hybrid
Experience Level
- Senior
Benefits
- Days of Difference leave
About the Company
- Civica makes software that helps deliver critical services for citizens globally.
- Over 5,000 public bodies across the globe use our software.
- Aspiration to be a GovTech champion everywhere we work.
- Building on 21 years of continuous growth and success.
- Passionate about what we do and the citizens we help to serve.
- Help champion the use of technology in public services to improve outcomes for citizens and public sector organizations.
- We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
- We know that when our people are happy, they will work better and have greater work satisfaction.
- We're all different – and we love this about us.
- Inclusive environment – We provide an inclusive, safe and welcoming environment to all Civicans.
- Opportunities to help you grow and be your best.
- Giving culture – We encourage you to give back.
- Flexible work – We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues.
Equal Opportunity
- We are an equal opportunity employer.
- We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
- We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.
- We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
- We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.