Associate Principal Product Operations, Enterprise Device Management - Vendor
Delivery Hero · BE, DE
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About the Role
As part of the Vendor Team within the Restaurant vertical, you will be the driving force behind the success of thousands of restaurants, shops, and local businesses. Your contributions will empower vendors with advanced tools to manage their operations, boosting their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes, strengthening the Delivery Hero platform.
Responsibilities
- Manage and optimize the global restaurant device fleet, including allocation, provisioning, and lifecycle management across all markets.
- Operate and enhance the Device Management ecosystem (Android OS and Devices), ensuring smooth daily operations.
- Plan, coordinate, and execute global software rollouts, including app updates, firmware upgrades, staged rollouts, rollback strategies, and post-deployment monitoring.
- Test and QA Android devices, firmware versions, and MDM configurations to ensure stability and readiness for global rollouts.
- Collaborate with the MDM Product Owner to develop integrations with internal systems and improve operational workflows.
- Build transparency and operational structure by contributing to project documentation, knowledge bases, training materials, and process optimization.
- Participate in on-call duties to support the global user base and technical operations.
Requirements
- 5+ years of relevant experience managing large-scale Android device environments, including both consumer and B2B devices.
- In-depth knowledge of an MDM platform, ideally SOTI MobiControl; hands-on experience with other enterprise-scale solutions such as VMware Workspace ONE / AirWatch or Ivanti / MobileIron is also welcome.
- A solid understanding of networking technologies and concepts, including TCP/IP, VPNs, Wi-Fi, and mobile network connectivity.
- Ability to thrive in a multicultural, global, and fast-paced environment with a positive, hands-on mindset, flexibility, and adaptability to constant change.
- Highly motivated, analytical, independent, and communicative.
- Fluency in English; additional languages are considered a plus.
Location
- Berlin
Work Type
- Hybrid
Experience Level
- Associate Principal
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- 1.000 € Educational Budget
- Language Courses
- Parental Support
- Access to the Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers
- Food Vouchers
- Support with relocation to Berlin
About the Company
- As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.
- We operate in around 65 countries worldwide, powered by tech, designed by people.
- As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- We push hard, learn quickly and stay human along the way.
- It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side.
- If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Equal Opportunity
- We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.
- Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
- We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
- You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.