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About the Role

This role offers an exciting opportunity to take greater ownership of daily Food & Beverage operations while continuing to develop your leadership career. You will support the team to deliver exceptional dining experiences, coordinate smooth and efficient service, and help create an environment where guests and team members feel welcomed and valued. Through visible, hands-on leadership, you will coach your team, respond confidently to changing priorities, and identify practical opportunities to strengthen service and operational performance. You will balance guest needs, team priorities, and business requirements, working collaboratively across the hotel to elevate every moment.

Responsibilities

Lead the Food & Beverage team during service, creating warm, engaging, and memorable guest experiences.
Coordinate day-to-day venue operations to support efficient, consistent service delivery.
Coach, guide, and support team members, building their confidence, capability, and commitment to exceptional hospitality.
Monitor service standards and respond to guest feedback or concerns promptly and professionally.
Support rostering, labour coordination, and operational planning in line with business needs.
Assist with stock management, ordering, and inventory control.
Use guest feedback and operational information to identify and implement service improvements.
Build strong relationships across hotel departments to deliver seamless guest experiences.
Support onboarding, training, and development for new and existing team members.
Promote an inclusive, collaborative, and accountable team culture where everyone understands the impact they can make.
Maintain compliance with company policies, food safety standards, responsible service requirements, and workplace health and safety obligations.
Step confidently into broader operational responsibilities when required.

Requirements

Guest-focused hospitality professional who enjoys being present during service, supporting the team, and turning everyday interactions into memorable experiences.
Previous experience as an Assistant Manager, Bar Manager, Restaurant Manager, or Food & Beverage Supervisor ready to step up.
Strong beverage and bar expertise, including wine, spirits, cocktails, and premium guest service.
Experience leading or supervising teams within Food & Beverage, restaurant, bars, or hospitality operations.
A genuine passion for guest service and creating exceptional dining experiences.
Ability to coordinate busy service periods while maintaining quality, presentation, and attention to detail.
Strong coaching and communication skills, with the confidence to provide clear direction and constructive feedback.
Sound judgement and a calm, solutions-focused approach when priorities change.
Experience handling guest feedback and service-recovery situations professionally.
An understanding of labour management, stock control, and operational efficiency.
Ability to interpret guest feedback and operational information to improve service and team performance.
Strong relationship-building skills and a collaborative approach to working across hotel departments.
A positive, professional, and inclusive leadership style.
Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
Unrestricted full-time Australian working rights with no sponsorship requirement.

Skills

Beverage expertise
Bar expertise
Wine knowledge
Cocktail knowledge
Premium guest service
Team leadership
Supervisory experience
Guest service
Dining experience creation
Service coordination
Quality maintenance
Presentation
Attention to detail
Coaching
Communication
Clear direction
Constructive feedback
Judgement
Problem-solving
Guest feedback handling
Service recovery
Labour management
Stock control
Operational efficiency
Relationship building
Collaboration
Inclusive leadership

Location

Sydney

Work Type

Full time

Experience Level

Assistant Manager
Bar Manager
Restaurant Manager
Food & Beverage Supervisor

Education Level

Diploma or Degree in Hospitality Management, Business or a related discipline is preferred but not essential.
Leadership development or hospitality management qualifications will be highly regarded.
Current Responsible Service of Alcohol certification
Food Safety or Food Handling certification

Benefits

Development through ACADEME and Genie
Hands-on experience
Clear career pathways
Flexible learning
Global career experiences
Travel opportunities
Purpose-led work
Hotel stays
Dining discounts
Entertainment savings
Everyday deals
Supportive leave options

About the Company

TFE Hotels is one of Australia’s leading global hospitality groups, combining local spirit with international opportunity.
We are passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally.
We support employees to grow, learn, and make a real impact, with the tools, development, and benefits to help them thrive.
Vibe Hotel Darling Harbour is a place where warm hospitality, attentive service, and memorable dining experiences come together.