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About the Role
Product Engineers serve as the central technical resource, collaborating with various teams to incorporate serviceability, part supportability, and service business practice improvements into products throughout their lifecycle. This role influences the Product Service Life Cycle to optimize KLA's service business by focusing on features that enhance retrofits, calibrations, cost of service, reliability, and intellectual property protection.
Responsibilities
- Serve as the central technical resource collaborating with engineering, manufacturing, technical support, installation, quality, marketing, part supply chain, and field teams.
- Incorporate beneficial serviceability, part supportability, and service business practice improvements into product serviceability.
- Influence Product Service Life Cycle (SLC) to optimize KLA’s service business.
- Contribute features that optimize retrofits, calibrations/diagnostics, Cost of Service, reliability, PM optimization, and Intellectual Property (IP) protection.
- Build expertise in overall system operation, system integration, and system calibrations/diagnostics.
- Perform spares obsolescence risk analysis and coordinate with the Spares Planning team.
- Build and execute initiatives to mitigate Service supply chain risk.
- Close known issues and collaborate with KLAS Engineering/Sustaining Engineering and Operation teams.
- Support FCO, Tech Talk, Service Bulletin, and Best-Known Method (BKM) deployment activities.
- Lead FRU and Sub-FRU enablement initiatives to improve serviceability, reduce downtime, and simplify field repairs.
- Develop and maintain service kits, installation packages, and associated documentation.
- Perform hands-on integration of Alpha/Beta systems/retrofits, including serviceability validation.
- Sustain product's critical customer issues, analyze data, and work with Engineering to provide a detailed plan of action (POA).
- Demonstrate learning and knowledge across the Product Support Organization through training, coaching, documents, and knowledge capture tools.
- Contribute to service alert meetings and POA development.
- Capture and document BKM and other improvements into knowledge databases or systems.
- Perform detailed analysis to resolve issues and drive standardization.
- Present service readiness reviews and support PLC phase exits.
Requirements
- Bachelor's or master's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering, or related field.
- Highly motivated individuals with hands-on experience designing, building, documenting, and/or solving problems with electro/mechanical assemblies.
- Results-oriented and driven to excel.
- Excellent oral and written communication skills.
- Ability to work efficiently in multidisciplinary, multicultural teams.
Skills
- System operation
- System integration
- System calibrations/diagnostics
- Spares obsolescence risk analysis
- Service supply chain risk mitigation
- FCO support
- Tech Talk support
- Service Bulletin support
- Best-Known Method (BKM) deployment
- FRU enablement
- Sub-FRU enablement
- Service kit development
- Installation package development
- Documentation
- Alpha/Beta system integration
- Beta retrofit integration
- Serviceability validation
- Sustaining critical customer issues
- Data analysis
- Plan of action (POA) development
- Training delivery
- Individual coaching
- Knowledge capture tools
- Service alert meeting contribution
- Knowledge database updates
- Issue resolution
- Standardization
- Service readiness review presentation
- PLC phase exit support
- Capital Equipment experience
- Semiconductor capital equipment support
- Automation systems support
- Robotics support
- Handlers support
- EFEMs support
- Load ports support
- LabVIEW SW experience
- Data acquisition systems experience
- Precision sensor experience (accelerometers, displacement, temperature, interferometers)
Location
- Domestic
- Foreign
Work Type
- Full-time
Experience Level
- Early career
- Experienced professional
Education Level
- Bachelor's degree
- Master's degree
Benefits
- Competitive, family friendly total rewards package
- Programs designed to reflect commitment to an inclusive environment
- Benefits that meet the diverse needs of employees
About the Company
- KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.
- We seek perfection at the most fundamental level of matter in the universe, from electron and photon optics to machine learning and data analytics.
- We aim to make electronics that push industries forward and make the world a better place.
Equal Opportunity
- KLA is proud to be an equal opportunity employer.