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About the Role

We are seeking a Dynatrace Subject Matter Expert (SME) and Team Lead to oversee enterprise observability and application performance monitoring within a large financial services environment. This role is responsible for leading a team of six engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance.

Responsibilities

Lead, mentor, and develop a team of 6 Dynatrace engineers/analysts
Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
Foster a culture of continuous improvement, accountability, and technical excellence
Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals
Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)
Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
Implement advanced Dynatrace capabilities including distributed tracing, Real User Monitoring (RUM), Synthetic monitoring, Infrastructure monitoring, and AIOps and anomaly detection
Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments
Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
Drive adoption of full-stack monitoring across application, infrastructure, and user experience layers
Identify and eliminate observability gaps across critical systems
Lead performance analysis, root cause investigations, and continuous improvement initiatives
Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
Act as a trusted advisor to engineering teams on performance engineering best practices
Support incident management and post-incident reviews with actionable insights
Provide executive-level reporting and dashboards on system health and performance trends
Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
Maintain documentation, operational procedures, and platform standards
Support audit and regulatory activities related to monitoring and observability

Requirements

6+ years of hands-on experience with Dynatrace in large enterprise environments
8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
Proven experience leading or supervising technical teams
Strong expertise in Dynatrace OneAgent deployment and configuration, Smartscape topology and service flow mapping, and Alerting, dashboards, and custom metrics/events
Experience in financial services or other highly regulated industries preferred
Solid understanding of cloud platforms (AWS, Azure, or GCP), microservices and containerized environments (Kubernetes, OpenShift), and CI/CD pipelines and DevOps practices
Strong analytical and problem-solving skills with a proactive mindset
Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl
Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI)
Understanding of Directory and Authentication services
Understanding of client server architecture
Understanding of three (3) tier network architecture
Working knowledge or desktop and server virtualization
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week
Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience

Skills

Dynatrace
Observability
Application Performance Monitoring (APM)
Site Reliability Engineering (SRE)
Distributed tracing
Real User Monitoring (RUM)
Synthetic monitoring
Infrastructure monitoring
AIOps
Cloud platforms (AWS, Azure, GCP)
Microservices
Containerized environments (Kubernetes, OpenShift)
CI/CD pipelines
DevOps practices
PowerShell
Python
JavaScript
Rexx
ksh
Perl
TCP/IP
DNS
NetBEUI
Systems network architecture (SNA)
Directory and Authentication services
Client server architecture
Three (3) tier network architecture
Desktop and server virtualization
Relational database management system fundamentals
Databases and applications tuning tools
DB2
SQL Server
Oracle
Windows (Server/Desktop)
Linux
AIX
Mainframe OS and Software Support
Dynatrace OneAgent deployment and configuration
Smartscape topology and service flow mapping
Alerting, dashboards, and custom metrics/events
Infrastructure as Code (Terraform, Ansible)
Splunk
AppDynamics
New Relic
Prometheus
Bash

Experience Level

6+ years of hands-on Dynatrace experience
8+ years of overall experience in APM, Observability, or SRE

Education Level

Bachelor's Degree
High School Diploma or GED

Benefits

Competitive, thoughtfully designed and quality benefits program

About the Company

First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.