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About the Role
This role owns the design, delivery, and continuous improvement of the end-to-end learning and training strategy for a global process, ensuring colleagues have the knowledge and skills to adopt new processes and systems successfully. It is a key part of the Process & Operational Excellence (P&OE) Portfolio, a multi-year transformation initiative aimed at improving customer, supplier, and colleague experience, increasing productivity, and enhancing resilience.
Responsibilities
- Lead the learning strategy for a global business process or workstream, ensuring employees are ready for new systems and ways of working.
- Align learning activities with change management initiatives to drive user engagement, adoption, and business readiness.
- Identify learning needs through impact assessments and stakeholder engagement.
- Develop role-based learning programmes, training plans, and learning journeys.
- Oversee the creation of high-quality learning content, including instructor-led training, virtual sessions, e-learning, simulations, and job aids.
- Create and maintain learning materials using digital learning tools and platforms.
- Manage learning activities within the Learning Management System (LMS), including learner assignments, learning paths, and training records.
- Upload, test, publish, and maintain learning content and assessments.
- Monitor training participation, completion rates, and learner engagement.
- Provide regular training reporting and performance updates.
- Plan and coordinate global training delivery, including scheduling, logistics, resources, and stakeholder support.
- Enable Subject Matter Experts (SMEs) through User Acceptance Testing (UAT) and Train-the-Trainer programmes.
- Ensure training is delivered consistently across regions while meeting local needs.
- Work closely with programme leaders, global process owners, system integrator, business integrator, and change teams to deliver successful training outcomes.
- Act as the primary contact for all training-related activities within the programme.
- Establish and maintain training standards, governance, and quality assurance processes.
- Track training effectiveness and adoption metrics, using insights to continuously improve learning solutions.
- Manage training risks, issues, and dependencies to ensure alignment with programme milestones.
- Support post-go-live learning, performance support, and knowledge transfer activities.
- Maintain and enhance learning content, knowledge repositories, and ongoing development pathways.
- Support the transition to business-as-usual learning and development processes.
Requirements
- Bachelor's degree (or equivalent professional qualification/experience) in Learning & Development, Human Resources, Business Management, Organisational Development, Education, or a related discipline.
- Recognised professional qualification in Learning & Development, Training, Change Management, or Instructional Design (e.g. CIPD Level 5/7, ATD, CPTD, Prosci, or equivalent) or demonstrable equivalent experience leading learning delivery within large-scale transformation programmes.
- Proven experience leading training or learning workstreams within large-scale transformation programmes.
- Strong experience with SAP enabled transformations and associated business process change.
- Experience working across complex environments involving multiple systems (e.g. ERP, data platforms, or supporting applications).
- Experience in learning administration with SAP LMS.
- Ability to translate complex technical and process changes into practical, user-focused learning solutions.
- Strong stakeholder management skills, with the ability to influence at all levels.
- Experience integrating training into broader change and adoption strategies.
- Excellent planning, organisation, and programme management capabilities.
Skills
- SAP LMS
- WalkMe
- Easy Generator
- Prosci
- ADKAR
Location
- London
- Manchester
- Corby
Work Type
- Hybrid
- 12 months fixed term
Experience Level
- Experience designing e-learning resources using WalkMe, Easy Generator, etc. highly desirable.
- Desirable: Experience supporting global, multi-country programme deployments, including coordination of training across different languages, cultures, and business units.
- Desirable: Knowledge of organisational change management methodologies (e.g. Prosci, ADKAR) and their application within large-scale business transformation programmes.
- Desirable: Experience within Supply Chain, Finance, Procurement, or Shared Services environments.
Education Level
- Bachelor's degree (or equivalent professional qualification/experience) in Learning & Development, Human Resources, Business Management, Organisational Development, Education, or a related discipline.
- Recognised professional qualification in Learning & Development, Training, Change Management, or Instructional Design (e.g. CIPD Level 5/7, ATD, CPTD, Prosci, or equivalent) or demonstrable equivalent experience leading learning delivery within large-scale transformation programmes.
Benefits
- Pension/retirement
- Life assurance
- Salary finance (payroll deduction loan scheme)
- Medical plans
- Health screening
- Critical illness
- Disability insurance
- Holiday / paid time off
- Employee assistance programme
- Discounted gym/health club membership
- Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing)
- Onsite catering/lunch vouchers
- Retail discounts
- Spotlight – our global recognition programme
About the Company
- At RS, we are making amazing happen for a better world.
- As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably.
- Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five million additional products, and a range of service solutions designed to help businesses thrive.
- More than 8,500 colleagues around the world bring technical expertise, digital innovation, and a customer first mindset to everything we do.
- Guided by our values – We are one team, We deliver brilliantly, We do the right thing, and We make every day better, we're creating an environment where our people can grow, contribute and make a meaningful impact.