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About the Role
Lead and embed transformational organizational, process, and technology change across CMC Markets' online trading platform. This hands-on role requires operating within a regulated financial-services environment, managing complex stakeholder groups, and translating transformation objectives into practical changes aligned with the CMC strategic roadmap. You will prepare for change related to B2B white label stockbroking platform projects, internal efficiency, and organizational change initiatives.
Responsibilities
- Develop and execute the change management strategy and approach across the ANZ transformation program.
- Assess the organizational, operational, technology, and customer impacts of proposed changes.
- Develop integrated change plans covering process, people, technology, operating model, and organizational impacts.
- Identify change dependencies, risks, resistance points, and readiness requirements.
- Establish appropriate change governance, reporting, and measurement.
- Translate future-state processes into clear impacts for employees, teams, roles, and responsibilities.
- Support the development and implementation of new operating procedures, workflows, controls, and ways of working.
- Identify opportunities to improve adoption through effective communications, training, coaching, and reinforcement.
- Ensure changes deliver sustainable improvements rather than simply implementing new processes or technology.
- Develop clear, audience-appropriate communications explaining what is changing, why it is changing, and what it means for affected people.
- Develop approaches to support managers in leading their teams through change.
- Establish baseline measures and track progress throughout the transformation.
Requirements
- 5+ years of experience in organizational change management, business transformation, or a related discipline.
- Demonstrated experience delivering change across complex business transformation programs.
- Experience working with process improvement, operational efficiency, or customer-service transformation.
- Experience developing and executing communications, training, readiness, and adoption strategies.
- Strong stakeholder management skills across frontline employees through to senior executives.
- Strong facilitation, influencing, and relationship-management skills.
- Ability to work across business, operations, and technology teams.
- Strong written and verbal communication skills.
- Experience working in financial services, banking, wealth management, payments, fintech, or another regulated environment is highly desirable.
Skills
- Change Management
- Business Transformation
- Process Improvement
- Operational Efficiency
- Customer Service Transformation
- Communications Strategy
- Training Strategy
- Readiness Strategy
- Adoption Strategy
- Stakeholder Management
- Facilitation
- Influencing
- Relationship Management
- Written Communication
- Verbal Communication
Location
- Office (5 days in office)
Work Type
- Max Term Contract
- Full-time
Experience Level
- 5+ years experience
Benefits
- Accrue 5 additional annual leave entitlements each year (My Days)
- 5 extra annual leave days after 12 months
- Birthday off
- Free annual charity day
- $0 trades for domestic and international equity orders
- Continuous learning and development offering (technical and performance training)
- Unlimited access to a dedicated benefits & wellbeing hub
- Retailer discounts
- Free breakfast cereals, condiments, and coffee
- Culture club activities (fitness, pizza making, trivia, lawn bowls)
About the Company
- CMC Markets is a global leader in CFD trading and share investing.
- Company vision: Providing the ultimate trading experience.
- Committed to personal and professional growth.
- Experiencing global expansion and product offering growth.
Equal Opportunity
- An equal opportunities employer committed to creating a diverse and inclusive workplace.
- Seek out and invite differences and unique perspectives.
- Encourage applications even if not a 100% fit for the role.