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About the Role

We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments. You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is to make customers successful, remove friction, and ensure the product delivers real value in production.

Responsibilities

Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments
Work directly with developers, engineering managers, and security teams to operationalize the platform
Ensure customers move from initial setup to advanced use cases quickly
Act as the front line for technical problem-solving in real-world environments
Debug issues across infrastructure, APIs, and application layers
Identify product gaps and, when needed, fix bugs or contribute code alongside engineering
Drive successful outcomes across multiple customers simultaneously
Keep high-value customers engaged, productive, and expanding usage
Partner closely with Customer Success on POVs, onboarding, and adoption strategies
Gather real-world usage insights and translate them into actionable product feedback
Collaborate with engineering to improve usability, performance, and scalability
Help make the product easier to deploy, configure, and operate

Requirements

4–8+ years in software engineering, DevOps, or field engineering roles
Strong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities)
Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures
Ability to troubleshoot complex technical issues across the stack
Comfortable working directly with developers and engineering leadership
Willingness to travel 25–50% to engage customers on-site

Skills

Application Security (AppSec)
SAST
DAST
APIs
Cloud environments (AWS/GCP/Azure)
Modern architectures
Troubleshooting complex technical issues

Location

AMS - North America and Canada

Work Type

Flexible
Remote

Experience Level

4-8+ years

Salary/Compensations

$196,00 - $258,550

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements.