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About the Role

The Customer Experience and Success (CE&S) organization is focused on empowering customers to accelerate business value through differentiated customer experiences. We are looking for a hands-on Cloud Solution Architect - Factory to drive Infrastructure and Application Migrations via the Cloud Acceleration Factory. This role offers the opportunity to solve unique and challenging technical problems and provide feedback into Microsoft's core product teams.

Responsibilities

Provide technical enablement, operational support, and strategic engagement for customer projects in the Azure Application Migrations Factory.
Ensure successful delivery of AI and migration solutions.
Understand customer data estates, business priorities, and IT success measures to deliver AI-powered solutions.
Lead technical program management using a factory model for scaled delivery.
Build awareness and demand for the program across regional operating units.
Monitor active projects to track progress, identify risks, and provide support.
Work directly on complex or non-standard customer scenarios.
Participate in intake reviews for milestone sizing, objection handling, and technical scoping.
Deliver high-performing, secure, scalable, maintainable, reusable, and reliable solutions.
Gather customer and partner insights for continuous improvement.
Identify opportunities to improve customer success and maximize value from Microsoft investments.
Use consumption metrics to measure program effectiveness.
Partner with local teams on nominations and intake.
Resolve customer blockers using subject matter expertise, best practices, and repeatable IP.
Create and contribute reusable assets to accelerate deployment and enhance customer value.
Improve reusable assets with field feedback.
Assess pilot opportunities and recommend additions to existing offerings.
Design Azure Infrastructure and Azure Application Migrations solutions aligned with business and IT needs.
Build technical roadmaps, lead proofs of concept (POCs) and minimum viable products (MVPs).
Ensure long-term technical soundness of solutions.
Share insights and best practices as a customer advocate.
Collaborate with the Factory team to remove blockers and influence product improvements, roadmaps, and feature priorities.
Debug issues and provide fixes for stalled engagements.
Stay current with market trends and engage with the Analytics & AI technical community.
Educate customers on GitHub Copilot and the Azure AI platform.
Work with field teams to share expertise, build the Factory pipeline, and promote the Factory program.
Collect feedback after each engagement to improve program operations.

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years' experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must obtain and maintain a Reliability Status security screening with the Government of Canada.
Deep domain expertise in one of the Azure Infrastructure and Azure Application Migrations specific areas OR hands-on experience working with the respective products at an expert level.
Knowledge of programming languages like Java, .NET, JavaScript, Python in the context of application development.
Ability to integrate GitHub Copilot and Azure AI with other services (e.g., Azure Functions, Azure Container Apps, Docker, API Management).
Enterprise-scale technical experience and depth in one or more areas of Azure Infrastructure and Azure Application Migrations (Azure core technologies including Apps, compute, networking, storage, and databases, along with identity, security, and monitoring services for cloud solutions).
Ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc.
Proven experience building enterprise-grade, Azure Infrastructure and Azure Application -focused solutions on the cloud (Azure, AWS, GCP) for customers, from MVPs leading to production deployments.
Understanding of Bicep, Terraform, or Azure Resource Manager.
Familiarity with configuration and deployment of IaC templates in a secure environment.
Awareness of key AI platforms beyond Azure, such as AWS and GCP.

Skills

Cloud Solution Architecture
Infrastructure Migrations
Application Migrations
Azure
AI
Project Management
Technical Enablement
Operational Support
Strategic Engagement
Data Estate Understanding
Business Priorities Alignment
IT Success Measures
Factory Model Delivery
Risk Identification
Complex Use Case Handling
Intake Reviews
Solution Design
Performance Optimization
Security
Scalability
Maintainability
Reusability
Reliability
Customer Insights Gathering
Consumption Growth
Customer Success Maximization
Operational Insight Application
Consumption Metrics Analysis
Blocker Resolution
Repeatable IP Creation
Reusable Asset Development
Pilot Evaluation
Technical Roadmapping
Proof of Concept (POC) Leadership
Minimum Viable Product (MVP) Leadership
Technical Advocacy
Issue Debugging
Continuous Learning
Market Trend Awareness
Analytics & AI Technical Community Engagement
GitHub Copilot
Azure AI Platform
Field Team Collaboration
Feedback Collection
Foundational Security
Foundational AI
Architecture Design
Java
.NET
JavaScript
Python
Azure Functions
Azure Container Apps
Docker
API Management
Azure Core Technologies
Azure Apps
Azure Compute
Azure Networking
Azure Storage
Azure Databases
Azure Identity
Azure Security
Azure Monitoring
3-tier Architecture Diagrams
System Context Diagrams
System Interaction Diagrams
Enterprise-Grade Solutions
Cloud Platforms (Azure, AWS, GCP)
Infrastructure as Code (IaC)
Bicep
Terraform
Azure Resource Manager (ARM)
Competitive Landscape Awareness

Location

Canada

Work Type

Full-time

Experience Level

Senior Individual Contributor
4+ years experience

Education Level

Bachelor's degree in computer science, Information Technology, Engineering, Business or related field

Salary/Compensations

CAD $69,600 - CAD $132,500 per year

About the Company

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.