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About the Role
Join Tip Top – Australia’s Favourite Bakery Brand! We’re looking for a National Customer Service Representative who is passionate about delivering outstanding customer experiences and making a real difference during one of our busiest times of the year. If you enjoy solving problems, building strong relationships, and working in a fast-paced environment, we’d love to hear from you.
Responsibilities
- Accurately process and manage customer orders.
- Respond to customer enquiries via phone, email, and digital channels in a professional, timely, and customer-focused manner.
- Maintain accurate customer information in CRM systems (e.g. Salesforce).
- Work closely with Sales and Supply Chain teams to investigate enquiries and provide timely customer updates and solutions.
- Support new customers through the onboarding process, ensuring a smooth transition through to their first order.
Requirements
- Strong verbal and written communication skills, with the ability to communicate clearly, professionally and empathetically.
- A genuine passion for helping people and delivering exceptional customer experiences.
- Excellent problem-solving, organisational, and multitasking abilities.
- Confidence navigating multiple systems and priorities in a fast-paced environment.
- A collaborative, team-first mindset with a desire to continuously learn and improve.
Skills
- Customer Service
- Order Management
- Case Management
- CRM Systems (e.g. Salesforce)
- Communication
- Problem-solving
- Organisational skills
- Multitasking
Location
- Chullora Bakery
Work Type
- Hybrid (after training)
- Christmas Casual
- 16-week Contract
Benefits
- Flexible hybrid working model following successful completion of training.
About the Company
- At Tip Top, we don’t just bake bread—we create moments of goodness every day. As part of George Weston Foods, we’re home to some of Australia and New Zealand’s most loved brands like Tip Top®, Abbott’s Bakery®, Golden® and Bürgen®.
Equal Opportunity
- At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.