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About the Role
A Senior Bike Mechanic is responsible for ensuring the day-to-day operations and expectations of their zone/department are met, acting as a positive leader to uplift staff and contribute to store morale. This role involves demonstrating exceptional customer service, guiding customers through bike evaluations, and problem-solving mechanical issues. The ideal candidate possesses strong communication, problem-solving, and mechanical skills, with a passion for cycling and a desire to grow leadership abilities. This position requires flexibility, adaptability, and the ability to generate new ideas to meet evolving business needs.
Responsibilities
- Greet and assist 100% of service customers, seeking help when needed.
- Deliver WOW customer service by meeting basic needs, engaging customers, and fostering loyalty.
- Communicate effectively about all products and services within the assigned zone.
- Utilize Sports Basement tools (Sales Saver, JSY, LYP, Lightspeed) for customer service.
- Provide clear verbal and written communication to customers regarding work orders.
- Ensure repairs and builds are completed efficiently and thoroughly, meeting customer satisfaction standards.
- Perform proficiently in building all bikes, shock maintenance, hydraulic brake servicing, electronic shifting, and tire setups.
- Manage all parts ordering and shop workflow.
- Accurately and thoroughly complete all work order information in Lightspeed.
- Educate and train floor staff on service writing abilities.
- Maintain an immaculate bench and work area.
- Proactively improve skills and product knowledge through training and participation.
- Ensure mechanics accurately charge for their time and utilize JSY labor charges appropriately.
- Maintain open communication with zone/department staff, being approachable and supportive.
- Actively participate in zone/department trainings and clinics.
- Serve as the primary point person for training zone/department staff.
- Proficiently manage parts ordering.
- Stay updated on company information and implement department initiatives.
- Monitor daily goals and track store performance.
- Collaborate with management to complete daily operations.
- Uphold company core values and identify improvement opportunities.
- Prioritize daily workload effectively.
- Assist with delegating tasks and providing clear instructions to staff.
- Communicate effectively both verbally and in writing.
- Contribute to a positive and fun store environment that enhances customer and staff experience.
Requirements
- Previous bike retail or bike mechanic experience.
- Proficiency in tubular and tubeless tire setup.
- Required wheel building skills.
- Proficiency in parts ordering.
- Clear passion for cycling and advocacy for bikes.
- Recent experience as a department Lead or Bike Mechanic.
- Desire to grow into a leadership role.
- Ability to create a WOW experience for every customer.
- Strong verbal and written communication skills with customers and staff.
- Attention to detail.
- Basic computer skills.
- Flexibility and adaptability to changing daily roles.
- Ability to lift 40 pounds, bend repeatedly, and stand for the majority of a shift.
- Maintain a clean and safe work environment.
- Time management and problem-solving skills.
- Awareness of pertinent business tools (Google Docs, Shopify, POS systems, Wintersteiger, Sales Saver, Lightspeed, Fiori) for internal candidates.
- Availability to work during operating hours, including weekdays, weekends, and holidays (excluding Thanksgiving and Christmas).
Skills
- Mechanical aptitude
- Customer service
- Communication (verbal and written)
- Problem-solving
- Leadership
- Service writing
- Bike building
- Shock maintenance
- Hydraulic brake servicing
- Electronic shifting
- Tubular and tubeless tire setup
- Wheel building
- Parts ordering
- Lightspeed proficiency
- Time management
- Attention to detail
- Flexibility
- Adaptability
Location
- Specific starting wages are dependent on location
Work Type
- Full-time
- Part-time
Experience Level
- Senior
- Level 2
Salary/Compensations
- $23-$30, DOE, non-exempt position.
About the Company
- Understands what makes Sports Basement awesome and unique.
- Goal is to be THE go-to bike shop in our community with the highest level of service and utmost integrity in serving our customers needs.