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About the Role
A Senior Bike Mechanic knows their zone/department inside and out, and has a desire to grow their leadership skills. You work directly with the Management team to ensure the day-to-day operations and expectations of your zone/department are being met. You are a positive leader who contributes to the overall morale of the store and continuously works to uplift staff in your zone. You demonstrate WOW customer service and are a role model for fellow staffers. You walk our customers through the bike evaluation process, noting their concerns, and speak to potential issues you find with their bikes. Communication and problem-solving skills will complement your mechanical aptitude to help you succeed in this position. You understand what makes Sports Basement awesome and unique. You typically have oversight of work primarily in the bike shop. Bike mechanics and bike aficionados will find a home away from home in our bike shops. You’ll have the chance to get your hands dirty in the workshop and share your wealth of bike knowledge with our customers. Our goal is to be THE go-to bike shop in our community with the highest level of service and utmost integrity in serving our customers' needs. The ability to come up with new ideas and be flexible with frequent change is a must. Depending on the needs of the store, other duties may be assigned from time to time.
Responsibilities
- Greet and help 100% of Service customers and call for help when appropriate.
- Deliver WOW customer service: Make contact, meet basic needs, engage, create ambassadors.
- Complete all applicable SBU training, be knowledgeable and able to effectively communicate about all products and services in your zone.
- Utilize SB tools (Sales Saver, JSY, LYP and Lightspeed) to deliver WOW customer service.
- Provide clear and concise communication (verbal and written) with customers about work orders.
- Ensure repairs/builds are complete at the expected pace and thorough to ensure customer satisfaction.
- Handle all parts ordering and the workflow of the shop.
- Ensure proficiency in Lightspeed and accurate completion of work performed.
- Utilize opportunities to educate/train floor staff in their service writing ability.
- Maintain an immaculate bench/work area.
- Effectively utilize communication tools to share what's new and what's changed.
- Proactively improve skills and product knowledge through additional SBU and vendor training, product use, and participation in activities.
- Ensure all mechanics are charging adequately for their time and know when and where to JSY labor charges.
- Maintain open communication; ensure zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues.
- Actively participate in zone/department trainings and clinics.
- Act as the point person for training zone/department staff.
- Stay up to date with all company information and quickly implement department initiatives.
- Maintain awareness of daily goals and keep track of store performance against set goals.
- Work closely with your manager to complete daily operations in the assigned zone/department.
- Apply company core values and actively seek out improvement opportunities for your assigned zone/department.
- Remain proactive and understand how to prioritize daily workload.
- Assist with delegating and give clear instructions to store staff with oversight from the manager; work efficiently with staff to complete daily tasks.
- Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.
Requirements
- Previous bike retail or bike mechanic experience.
- Know how to do a tubular and tubeless tire setup.
- Wheel building is required.
- Proficient in parts ordering.
- Clear passion for cycling and an advocate for all things bikes.
- Recent experience as a department Lead or Bike Mechanic.
- Have a desire to grow into a leadership role.
- Ability to create a WOW experience for every customer.
- Strong verbal and written communication with customers and staff.
- Attention to detail.
- Basic computer skills.
- Flexibility and adaptability as your role day to day might change.
- Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
- Maintain a clean and safe work environment.
- Time management and problem-solving skills.
- Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Wintersteiger, Sales Saver, Lightspeed and Fiori (Training available on these software platforms).
- Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).
Skills
- Mechanical aptitude
- Communication skills
- Problem-solving skills
- Customer service
- Service writing
- Building all bikes
- Shock maintenance
- Hydraulic brake servicing
- Electronic shifting of major brands
- Tubular tire setup
- Tubeless tire setup
- Parts ordering
- Lightspeed proficiency
- Staff training
- Parts ordering
- Written communication
- Verbal communication
- Time management
- Problem-solving
Work Type
- non-exempt position
Experience Level
- Level 2
- Senior
Salary/Compensations
- $25-$32 hourly
About the Company
- The ability to come up with new ideas and be flexible with frequent change is a must.
- Understand the charm of Sports Basement, and creates a positive and fun vibe that elevates the customer and staff experience.