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About the Role
Seeking a Data Centre Engineer to provide hands-on support for HPE and Dell server hardware, structured cabling services, and data centre operational activities in customer environments across Lewisham and London Docklands on a 24x7x365 shift rota.
Responsibilities
- Installation, maintenance, and break-fix support of customer hardware.
- Hardware support and replacement for HPE and Dell server estates.
- Installation, termination, patching, and testing of structured cabling and fibre optic infrastructure.
- Deliver data centre operational and facilities support activities.
- Build and maintain strong customer relationships, ensuring a high level of customer satisfaction.
- Diagnose and resolve technical issues, escalating where necessary to meet agreed SLAs.
- Provide timely updates to customers throughout the incident lifecycle.
- Communicate effectively with stakeholders at all levels, both verbally and in writing.
- Remain calm under pressure and demonstrate a proactive approach to problem resolution.
- Perform IMACD (Install, Move, Add, Change and Decommission) tasks.
- Escort third-party engineers.
- Manage site access requests.
- Support goods-in/goods-out processes.
Requirements
- Strong knowledge of HPE ProLiant, HPE BladeSystem, and Dell server hardware.
- Experience working within a data centre environment.
- Proven experience with structured cabling and patching activities.
- Working knowledge of ServiceNow (SNOW).
- Understanding of ESD (Electrostatic Discharge) procedures and best practices.
- Good awareness of Health & Safety requirements within a data centre environment.
- Competent user of Microsoft Office applications.
- Strong customer service and stakeholder management skills.
- Security vetting required for site access.
Skills
- HPE ProLiant
- HPE BladeSystem
- Dell server hardware
- Structured cabling
- Patching
- Fibre optic infrastructure
- Data centre operations
- IMACD
- ServiceNow
- Microsoft Office
- Customer service
- Stakeholder management
Location
- Lewisham, South East London
- London Docklands
Work Type
- 24x7x365 shift rota
- Full-time
Experience Level
- Customer-facing role requiring strong technical skills
About the Company
- CDS, an HPE company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE).
- Provides field service capabilities to HPE customers.
- Delivers business-oriented services including development, support, and maintenance of applications, virtualisation, automation, cloud, and infrastructure administration.
- Present in 11 European countries with more than 1600 employees.
- Embraces all of HPE’s values and commitments to employees and customers alike.
Equal Opportunity
- CDS is an equal opportunity employer.
- We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.