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About the Role
This role involves working directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are met. You will be a positive leader contributing to the overall morale of the store and uplifting staff. You will assist with daily management by ensuring task completion, delegating roles, and following through on projects. This position offers the opportunity to provide excellent customer service and share your passion for outdoor gear.
Responsibilities
- Implement company core values, policies, procedures, and safety measures.
- Demonstrate the SB value “OK is not OK” in all aspects of your role.
- Demonstrate good judgment in all situations.
- Hustle throughout your shift in a fast-paced environment.
- Remain positive in challenging situations and offer creative solutions to problems.
- Provide outstanding (WOW) customer service.
- Train SB staff when needed to utilize SB tools to create WOW experiences.
- Be an expert in your home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
- Learn to implement SB's Security Policy.
- Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action.
- Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.
- Collaborate with the merchandising team to create awesome department/zone displays.
- Work with department staff and Merchandising Team to ensure all incoming product is merchandised efficiently, effectively, and safely.
- Work with the buying team on product feedback.
- Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues.
- Actively participate in zone/department trainings and clinics.
- Be the point person for training zone/department staff when needed.
- Stay up-to-date with all company information and quickly implement department initiatives.
- Remain aware of daily goals and keep track of store performance against set goals.
- Work with their manager to complete daily operations in the assigned zone/department.
- Actively seek out improvement opportunities for your assigned zone/department.
- Remain proactive and understand how to prioritize daily workload.
- Assist to delegate and give clear instructions to store staff with oversight of the department manager; work efficiently with staff to complete daily tasks.
- Effectively communicate both written and verbally.
- Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.
Requirements
- Previous retail or industry bike experience preferred.
- Ability to create a WOW experience for every customer.
- Strong verbal and written communication with customers and staff.
- Attention to detail.
- Basic computer skills.
- Flexibility and adaptability as your role may change day to day.
- Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
- Maintain a clean and safe work environment.
- Time management skills and problem-solving skills.
- Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).
- Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).
Skills
- Customer service
- Leadership
- Communication
- Problem-solving
- Time management
- Merchandising
- Training
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- $19.75 - $24 per hour
About the Company
- Sports Basement is a company that values its brand and aims to create a positive and fun vibe for both customers and staff.