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About the Role

Engagement Managers build strong client relationships during pre-sales and delivery, guiding customers to project success by assessing needs and developing plans. They are responsible for planning, managing, and completing successful BlackLine implementations, which involves assessing situations, assigning tasks, and problem-solving.

Responsibilities

Manage customers, partners, and internal stakeholders for optimal outcomes.
Collaborate with internal teams during the presales process to assess and approve effort, products, solutions, and timing.
Manage customer and partner relationships throughout the engagement, serving as the main point of contact.
Develop delivery strategies for large-scale partner implementation projects.
Create customer project plans including budget and resource requirements.
Provide leadership to the project team, motivating resources to meet project goals and milestones.
Define and communicate project success criteria to all stakeholders.
Provide cross-organizational status updates.
Track and report project financials against estimates and resolve budget issues.
Manage changes to project scope, timeline, and budget.
Ensure projects adhere to scope, schedule, budget, and quality standards.
Identify, manage, and mitigate project risks.
Act as an escalation point for customer or partner issues.
Identify potential upsells to increase revenue and build brand awareness.
Complete other project duties as assigned.

Requirements

5-8 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services.
Strong foundational understanding of Finance processes and core Finance workflows across ERP environments.
Previous project management experience in a revenue-driven environment (e.g., Time and materials billing).
Demonstrated successful completion of complex enterprise-level client implementation projects.
Proven ability to balance multiple projects and stay on top of details.
Demonstrated experience communicating and presenting to diverse groups and organizational levels.
Experience in the SaaS industry and/or Software, including installation, configuration, troubleshooting, and support.
Experience with large-scale ERP systems including SAP and Oracle.
Advanced knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry, or related fields.
Excellent communication skills, strong organizational skills, and attention to detail.
Effective problem-solving and conflict resolution skills.
Ability to deliver world-class service and high-impact results in challenging situations.
Ability to manage self and others under pressure and time-sensitive deadlines.
Ability to facilitate and harness cross-team collaboration, working with teams in-person and virtually.
2+ years of experience in the audit/accounting industry.
2+ years of experience with BlackLine Products.
PMP certification.
Proven results as an Engagement Manager or Project Manager.
Proficient in MS Office and CRM/project management software.
Customer-oriented approach.
Sharp business acumen.
Excellent verbal and written communication abilities.

Skills

Engagement Management
Project Management
Consulting Services
Professional Services
Finance processes
Finance workflows
ERP systems
SaaS industry
Software implementation
Installation
Configuration
Troubleshooting
Support
SAP
Oracle
Accounting
Audits
Financial Services
Software Technology
MS Office
CRM software
Project management software
Communication skills
Organizational skills
Attention to detail
Problem-solving skills
Conflict resolution skills
Business acumen
Verbal communication
Written communication

Location

Remote
Hybrid

Work Type

Full-time
Hybrid

Experience Level

5-8 years
2+ years

Education Level

Bachelor's degree or equivalent work experience

About the Company

BlackLine is a technology-based company with a sense of adventure and a vision for the future.
The company fosters an open, kind, and accepting culture where uniqueness is embraced, and diverse backgrounds cultivate diverse thought.
BlackLine empowers employee growth and learning through professional development seminars and inclusive affinity groups.
BlackLine innovates in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture its culture.

Equal Opportunity

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.