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About the Role
Hex is seeking a Commercial Account Manager to manage a portfolio of existing SMB and Mid-Market customers. This role involves owning renewals and expansion, understanding customer usage, and identifying growth opportunities. You will be a founding member of the Account Management function, helping to build its strategy and processes.
Responsibilities
- Own renewals and expansion across an assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
- Proactively surface expansion opportunities, including additional seats, new use cases, and upsells
- Manage forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
- Partner with Sales Engineering and Customer Engineering support to conduct technical conversations with existing customers
- Help define the AM playbook and territory model
- Coordinate the AE → AM handoff for accounts moving into your book
Requirements
- 3+ years owning a book of business in SaaS (account management, renewals, or customer success with a commercial/quota component)
- Track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software
- Comfortable being one of the first people in a new function with no established playbook
- Ability to run genuine commercial conversations, partnering closely with SE/CE on the technical side
- Discipline to run pipeline/forecast hygiene across a large book
- Enthusiasm for cross-functional partnership with Sales leadership, SEs, and the AE team
Location
- San Francisco
- New York
- US Remote
- UK Remote
Work Type
- Full-time
- Remote
Experience Level
- 3+ years
Salary/Compensations
- $200,000 - $215,000 OTE
Benefits
- Market-benched salary & equity
- Comprehensive health benefits
- Flexible paid time off
About the Company
- Hex is growing its team on a mission to make everyone a data person.
- Our platform solves key pain points with today’s data and analytics tooling, empowering anyone to explore data using natural language, with or without code, on trusted context.
- Thousands of customers like Ramp, Figma, Stubhub, Anthropic, and Gamma love Hex for our beautiful UI, agentic superpowers, and boundless flexibility.
- Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify.
- With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it.
- Check out our Intro to Hex video and employee handbook to learn more about what it’s like to work at Hex.
Equal Opportunity
- By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.