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About the Role
This role is for a BDC Representative in the Sales Department at Lexus of Orange County. It offers a fast-paced, challenging, and lucrative opportunity for career advancement within a large automotive retail group.
Responsibilities
- Gather accurate customer information for follow-up and retention.
- Schedule sales appointments with various customer lead sources.
- Maintain knowledge of product information, pricing, and dealership/manufacturer promotions.
- Utilize computer and phone skills to increase appointments, sales, and customer retention.
Requirements
- 2+ years of experience in Business Development and Call Center roles.
- Customer-facing telemarketing, administrative, retail/hospitality experience welcomed.
- Ability to prioritize customer experience with a professional, enthusiastic, and friendly attitude.
- Confident and professional phone presence.
- Proficiency in basic computer systems and CRM tools.
- Must be 18 years or older.
- High School graduate or equivalent required.
- Must be able to work Saturdays with one weekday off.
Skills
- Computer systems proficiency
- CRM tools proficiency
- Phone skills
- Customer service
Location
- Orange County
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High School graduate or equivalent
Salary/Compensations
- Earning potential of $50-60k annually
- $16.00 hourly wage with additional bonuses
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
About the Company
- Lithia & Driveway is one of the largest automotive retailers nationwide, with over 300 dealerships representing over 30 manufacturers in 25 states.
- Our success is fueled by high-performing teams delivering Auto Done Easy for our customers.
- We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle.
- We champion entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities.
Equal Opportunity
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
- We are a drug-free workplace.