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About the Role

We are seeking energetic, reliable, and fun professionals to join our team as CSR/ Customer Service Representatives. The successful CSR is responsible for providing excellent customer service by answering customer calls and problem solving to help customers meet their needs. Representatives will attend in-depth training to assist customers in placing orders, addressing issues with existing orders and fluent conversations regarding company products and programs. CSRs will work in a team environment and have the opportunity for individual progression in both skillset and compensation.

Responsibilities

Accurately process transactions and educate customers on products and services via telephone.
Maintain a high level of professionalism and work to establish a positive rapport with internal and external customers.
Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.
Consistently meet department KPIs, deadlines and goals.
Adhere to provided schedule based on forecasted phone volumes.
Perform any additional duties assigned by management.

Requirements

Must be proficient or above in Microsoft Office.
Must have basic math skills.
Ability to multi-task and be detail oriented.
Excellent attitude and attendance/punctuality.
Data driven and comfortable in an environment with heavy emphasis on customer service and satisfaction metrics.
Results oriented with a strong sense of accountability and urgency.
Commitment to learning and individual development.
Ability to read and speak English.
Bi-lingual in French is a plus.

Skills

Strong verbal and written communication skills within a customer service role
Proficient or above in Microsoft Office
Basic math skills
Multi-tasking
Detail oriented
Customer service
Data driven
Accountability
Urgency
Learning and development
Reading English
Speaking English
French (Bi-lingual)

Work Type

Full-Time
Exempt

Benefits

Incredible team spirit
Opportunities for professional growth
Exclusive apparel discounts
Top-notch employee benefits (health, dental, vision coverage, retirement planning options)
Fun employee appreciation events
State-of-the-art equipment

About the Company

S&S Activewear is expanding and seeks dedicated individuals to join their team.
The company fosters a culture of creativity, growth, collaboration, innovation, and partnership.
They are building an inclusive environment that values every voice and promotes mutual support and respect.
S&S values its employees and rewards hard work.

Equal Opportunity

S&S Activewear welcomes people of all backgrounds and experiences and is committed to creating a diverse culture and supporting human growth.
They are a proud equal opportunity employer committed to providing equal opportunity for all employees and applicants.
Business is conducted without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
The policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
S&S participates in E-Verify.
This job offer is contingent upon the completion of a satisfactory background check.