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About the Role
As a Customer Success Manager at Qonto, you will expand our portfolio of German business clients while Qonto pursues its banking license. You will drive activation and revenue through proactive, trust-based contact, reporting to Nicole Ostrowska, who leads the Customer Success & Management team in Berlin.
Responsibilities
- Serve as the primary point of contact for your client portfolio, managing German business clients from initial contact to long-term partnership.
- Help clients maximize their use of Qonto by identifying needs and recommending appropriate solutions like subscriptions, cards, or FX.
- Build strategic partnerships through regular Quarterly Business Reviews (QBRs) to discuss client goals and explore new opportunities.
- Secure long-term customer relationships by proactively identifying and resolving client dissatisfaction.
- Utilize AI daily to identify opportunities, prepare for client interactions, and personalize customer communication.
Requirements
- Portfolio experience in Customer Success Management (CSM) or Account Management.
- Native-level German language proficiency for client communication and negotiation.
- Fluent English, the working language at Qonto.
- Strong phone presence and commercial acumen to build trust and identify client needs.
- Ability to spot churn risks or upselling opportunities early.
- Experience in Fintech, Banking, or SaaS.
- AI-savvy, using AI daily for efficiency, not as an afterthought.
Skills
- Customer Success Management
- Account Management
- Client Relationship Management
- Sales
- Business Development
- AI Utilization
- Communication
- Negotiation
Location
- Berlin
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- MBA (Nicole's background)
Benefits
- Manage a portfolio that contributes to Qonto's banking license.
- Participate in strategic projects driving the German market.
- Shape the team's AI practices.
- High degree of autonomy and responsibility in a small team.
- Experience a hyper-growth environment with complex deals in the fintech industry.
About the Company
- Qonto is creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools.
- Rated 4.7 on Trustpilot based on 60,000 reviews.
- Culture prioritizes customer satisfaction, evidenced by a Net Promoter Score of 75.
- Founded in 2017, Qonto has grown to 1,700 employees serving over 750,000 customers across 8 European countries.
- Profitable since 2023.
- Values diversity with over 80 nationalities and 45% women in the company, including 56% women in leadership.
- Employs a discrimination-free hiring process.
- AI is deeply embedded in the work culture, with unlimited access to AI tools for all employees.
- Seeks individuals who experiment, push AI boundaries, and understand when to trust and question AI.
Equal Opportunity
- At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.
- We've built a discrimination-free hiring process because the best teams are built on merit.