Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Experience Manager role.
Rezi rewrites your resume against Lithia & Driveway's job description. Free.
Tailor your resume to this Customer Experience Manager role.
Rezi rewrites your resume against Lithia & Driveway's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Experience Manager posting at Lithia & Driveway — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Experience Manager posting at Lithia & Driveway — free, in seconds.
About the Role
Latham Ford is seeking a customer-focused Customer Experience Manager to enhance customer satisfaction, refine dealership processes, and drive continuous improvement initiatives. You will collaborate with a supportive team and leadership dedicated to service excellence, teamwork, and professional development.
Responsibilities
- Build relationships with customers and enhance the customer experience.
- Lead customer follow-up efforts and address concerns.
- Monitor and improve CSI/SSI performance and customer feedback trends.
- Partner with dealership leadership on process improvements and customer satisfaction plans.
- Respond to online reviews and customer feedback.
- Monitor calls and provide coaching opportunities to support team performance.
- Support manufacturer programs, audits, and survey reporting requirements.
- Assist with receptionist scheduling, training, and departmental support.
Requirements
- 2+ years of customer service, customer relations, hospitality, retail, or automotive experience.
- Ability to communicate with customers and co-workers.
- Ability to handle a variety of tasks.
- Ability to review customer feedback and identify improvement opportunities.
- Proficiency with computers, Microsoft Office, and data entry systems.
- Ability to deliver outstanding customer experiences.
- Availability to work Saturdays as needed.
- Acceptable driving record and a valid driver's license in your state of residence.
Location
- Latham, NY
Work Type
- On-site
- Flexible schedule
- Evenings
- Weekends
- Holidays
Education Level
- High School graduate or equivalent
Salary/Compensations
- $36,000 to $50,000
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
About the Company
- At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.
- We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars.
- We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
Equal Opportunity
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- We may make reasonable accommodations to enable individuals to perform the essential functions.