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About the Role
Lead customer engagement as SiTime’s primary liaison for product and service quality and reliability matters. Investigate and resolve quality issues, communicate status and findings to customers, and coordinate corrective actions with internal teams.
Responsibilities
- Coordinate customer complaint investigations with local Failure Analysis (FA) and Product Engineering teams, communicate findings to customers, and manage related claims.
- Partner with Engineering and FA teams to ensure global alignment during quality investigations and manage customer relationships throughout issue resolution.
- Review and submit customer-requested documentation, including product qualification, reliability, 8D, and FA reports.
- Visit customer sites proactively or as requested.
- Coordinate and actively participate in customer visits related to quality activities and audits.
- Address customer observations by leading root-cause analysis, implementing corrective actions, and verifying their effectiveness.
- Own PPAP preparation and execution to achieve successful completion and customer approval.
Requirements
- Bachelor’s degree in Engineering, Business, Quality, or a related discipline.
- Required experience with semiconductor manufacturing processes, including wafer fabrication, package assembly, and test.
- A minimum 5 years of experience in customer, manufacturing, or supplier quality within the semiconductor industry.
- Knowledge of CMOS and microelectromechanical systems (MEMS) devices is preferred.
- Strong proficiency in structured problem-solving methodologies, including 8D, fishbone analysis, 5 Whys, and Is/Is Not analysis.
- Proficiency in quality tools and process and production control methods, including APQP, control plans, FMEA, GD&T, MSA, PPAP, and SPC.
- Highly self-motivated, with a strong drive to deliver meaningful results.
- Demonstrated commitment to continuous learning.
- Ability to lead and collaborate effectively with diverse cross-functional teams.
- Excellent organizational and follow-through capabilities, with strong written, verbal, and presentation skills.
- Strong attention to detail and project management skills, with the ability to manage multiple priorities independently in a fast-paced environment.
Skills
- Product quality
- Service quality
- Reliability
- Failure Analysis (FA)
- Product Engineering
- Customer claims management
- Root-cause analysis
- Corrective actions
- PPAP
- Semiconductor manufacturing processes
- Wafer fabrication
- Package assembly
- Test
- CMOS
- MEMS
- 8D
- Fishbone analysis
- 5 Whys
- Is/Is Not analysis
- APQP
- Control plans
- FMEA
- GD&T
- MSA
- SPC
- Project management
Experience Level
- Minimum 5 years of experience
Education Level
- Bachelor’s degree in Engineering, Business, Quality, or a related discipline.
Salary/Compensations
- Quarterly bonus tied to the achievement of innovation goals
- Equity grants
About the Company
- SiTime is the Precision Timing company.
- Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability.
- MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience.
- Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.
- Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability.
- With more than 4 billion devices shipped, SiTime is changing the timing industry.
Equal Opportunity
- SiTime is committed to providing equal employment opportunities to all employees and applicants.
- Employment decisions are based on qualifications, merit, and business needs.
- We do not discriminate on the basis of any characteristic protected by applicable law.