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About the Role
The Operations Team Lead – Real Estate is responsible for overseeing day-to-day operational performance across a corporate real estate portfolio. This role leads a team of analysts or coordinators and works cross-functionally with Facilities, Finance, Projects, and external vendors to ensure operational excellence, cost efficiency, and service delivery alignment with business needs. The role combines people leadership, operational oversight, and data-driven decision-making to support a high-performing and efficient real estate function.
Responsibilities
- Lead and support a team responsible for real estate operations, ensuring high performance, accountability, and professional development
- Oversee day-to-day operational activities across the corporate real estate portfolio, including coordination with Facilities and Property Management
- Monitor and analyze key performance metrics (e.g., occupancy costs, service levels, utilization, vendor performance)
- Ensure accuracy and timeliness of operational reporting, dashboards, and portfolio data
- Drive continuous improvement initiatives to enhance operational efficiency, processes, and data quality
- Partner with Finance on budgeting, forecasting, variance analysis, and cost control initiatives
- Collaborate with Projects, Workplace, and Real Estate teams to support portfolio changes, moves, and capital projects
- Manage relationships with third-party vendors, service providers, and internal stakeholders
- Ensure compliance with internal policies, governance standards, and contractual obligations
- Support strategic initiatives, including portfolio optimization, workplace strategy, and cost-saving programs
Requirements
- Bachelor’s degree in Engineering, Architecture, Business, Management, or a related field, or equivalent experience
- 5+ years of experience in operations, project coordination, or service delivery roles
- 2+ years of experience leading projects or initiatives
- Demonstrated ability to manage multiple priorities and competing deadlines
- Strong organizational, planning, and problem‑solving skills
Skills
- Project management certification (PMP)
- Experience leading cross‑functional or enterprise‑wide initiatives
- Familiarity with operational governance and change management practices
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years of experience in operations, project coordination, or service delivery roles
- 2+ years of experience leading projects or initiatives
Education Level
- Bachelor’s degree in Engineering, Architecture, Business, Management, or a related field, or equivalent experience
Salary/Compensations
- $125,000 - $175,000 per year
Benefits
- 100% covered health and dental benefits for you and your dependents (including paramedical services)
- Health spending account, to top up expenses not covered in the benefits program
- RRSP option with company matching
- Annual learning and development budget
- Access to a range of online learning tools, and support for career development and growth
- Coverage of one professional membership or license fee per year, if directly related to your role
- Vacation, flex and sick days
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
About the Company
- Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
- Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.
- Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
- Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
- We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest.
- Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
- Our inspired people share our vision and mission.
- We provide a great place to work, where each person has the opportunity and voice to affect change.
- We want our people to succeed both in work and life.
- To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
- Please find out more about us at www.turnerandtownsend.com/
Equal Opportunity
- We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request.
- We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.