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About the Role
Airwallex is seeking an Account Manager to manage and grow a substantial portfolio of US-based small and medium-sized business accounts. You will build trusted relationships with senior stakeholders and help customers maximize value from Airwallex's global financial platform.
Responsibilities
- Own a portfolio of approximately 200 US-based small and medium-sized business accounts, including businesses operating across multiple countries.
- Build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders to help customers achieve their goals.
- Drive product adoption and identify high-impact upsell and cross-sell opportunities using customer insight, product knowledge, usage data, and account signals.
- Expand customers' use of relevant Airwallex solutions, including FX, Cards, Online Payments, and other products that support their financial workflows.
- Partner with Account Executives, Customer Success, Strategy and Operations, Marketing, Product, Risk, Support, and other internal teams to resolve customer challenges and improve the client experience.
- Improve Airwallex's products and processes by acting as the voice of the customer and sharing emerging needs, product feedback, and operational issues.
Requirements
- 4+ years of account management or software sales experience in technology, SaaS, fintech, payments, or a related industry.
- Strong sales skills, including value-based solution selling, commercial judgment, and the ability to navigate complex sales cycles.
- Demonstrated success managing a substantial book of business and driving revenue growth through account expansion, upselling, cross-selling, or product adoption.
- Strong communication and relationship-building skills, with the ability to build trust and present effectively to CFOs, CEOs, and other senior stakeholders.
- Experience using Salesforce or another CRM, together with spreadsheets, dashboards, or similar tools to organize account data, prioritize opportunities, and manage customer activity.
- Bachelor's degree or equivalent professional experience.
- Experience in fintech, payments, financial services, API sales, or other technology serving merchants and internationally operating businesses.
- Experience acting as a strategic payments or financial technology advisor, using data and customer insight to explain business value and influence customer decisions.
- Strong analytical and problem-solving skills, with an organized and methodical approach to managing a high-volume portfolio.
- Proven ability to work with ownership, curiosity, and a customer-first mindset in a fast-paced, high-growth environment, including the ability to figure things out and collaborate across functions.
Skills
- Sales
- Account Management
- Value-based solution selling
- Commercial judgment
- Relationship-building
- Communication
- CRM (Salesforce)
- Spreadsheets
- Dashboards
- Fintech
- Payments
- Financial services
- API sales
- Analytical skills
- Problem-solving
Location
- San Francisco
- New York City
Work Type
- Hybrid
Experience Level
- 4+ years
Education Level
- Bachelor's degree or equivalent professional experience
About the Company
- Airwallex is the AI-native financial operating system for a real-time, intelligent economy.
- More than 675,000 businesses use Airwallex to run financial operations or build and monetize financial products.
- Started in Melbourne in 2015 to build the infrastructure global commerce runs on.
- The regulated backbone behind global payments.
- Operates with a decade plus of experience, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
- Co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices.
- Hires builders with founder-level energy, who move fast with good judgment, dig in with real curiosity, and make calls from first principles.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- Values diversity and considers anyone seeking employment based on merit, qualifications, competence and talent.
- Does not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making hiring decisions.
- Provides accommodation for individuals with disabilities or special needs upon request.