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About the Role

Watchfinder & Co. is seeking a motivated individual to support the Boutique Manager in driving sales, ensuring an elevated client experience, and leading the boutique team. This role offers an opportunity to make a direct impact on business performance within a growing international luxury platform.

Responsibilities

Support the Boutique Manager in driving boutique sales and achieving commercial objectives.
Monitor key performance indicators (KPIs) including sales, conversion, average transaction value, traffic, appointments, and individual performance.
Identify performance opportunities and propose clear actions to improve results.
Lead by example on the sales floor, actively engaging clients and supporting the team in converting opportunities.
Support the team on complex negotiations, high-value transactions, and key client relationships.
Work collaboratively with Purchasing, Merchandising, and other internal teams to maximize commercial opportunities.
Ensure every client receives a consistent, elevated, and personalized Watchfinder experience.
Act as an ambassador for Watchfinder and the wider Richemont Group.
Ensure the boutique is always correctly prepared and maintained to welcome clients.
Coordinate appointments, walk-ins, and omni-channel activities to deliver a seamless client journey.
Develop strong client relationships and encourage disciplined CRM usage and client follow-up.
Handle client escalations confidently and professionally, finding solutions that protect both the client relationship and the business.
Support the Boutique Manager in leading, motivating, and developing the boutique team.
Help set and follow up on individual objectives and development plans.
Conduct regular coaching, feedback, and one-to-one conversations to improve performance.
Lead daily briefs, share business priorities, and ensure the team understands objectives and performance.
Identify training and development opportunities across sales techniques, product expertise, hospitality, and clienteling.
Participate in recruitment and support the onboarding, induction, and probation of new team members.
Create a positive, accountable, and performance-driven team environment.
Act as the leader of the boutique in the Boutique Manager’s absence.
Ensure smooth and disciplined execution of all day-to-day boutique operations.
Supervise back-office activities including stock management, POS displays, cash procedures, documentation, and administrative requirements.
Support the Boutique Manager in building and managing team schedules according to business needs.
Ensure all retail procedures are consistently followed, including selling, customer service, stock management, security, and loss prevention.
Act as a key user for relevant sales, CRM, customer service, and back-office systems.
Ensure KPIs and reporting are accurate, timely, and used effectively to support business decisions.
Maintain strong stock accuracy and ensure high-value inventory is handled according to security procedures.
Work cross-functionally with internal teams to continuously improve processes and boutique efficiency.
Develop an excellent understanding of Watchfinder, its proposition, and its role within the pre-owned luxury watch market.
Maintain strong knowledge of luxury watchmaking, key Maisons, collections, references, and market dynamics.
Act as a source of expertise for both clients and colleagues and continuously develop knowledge of the competitive landscape.
Ensure Watchfinder’s visual identity and merchandising standards are consistently executed.
Ensure the boutique environment, product presentation, and overall client-facing standards reflect the positioning of Watchfinder and Richemont.

Requirements

Proven experience in luxury retail, ideally within watches, jewelry, or another high-value client environment.
Previous experience supervising, coaching, or developing a retail sales team.
A strong commercial mindset with a track record of delivering against sales targets and KPIs.
A client-first mentality combined with the ability to drive conversion and commercial performance.
Strong leadership skills and the confidence to take ownership of the boutique when required.
Excellent communication and interpersonal skills.
Strong organizational skills with close attention to detail and operational discipline.
Confidence working with KPIs, reporting, and performance analysis.
The ability to prioritize and make sound decisions in a fast-paced retail environment.
A proactive, solutions-oriented, and hands-on approach.
Strong interest in luxury watches and watchmaking; existing watch expertise is highly valued.
The ability to work collaboratively across functions and with colleagues at all levels of the organization.

Skills

Sales
Clienteling
CRM
Negotiation
Stock Management
Performance Analysis
Leadership
Coaching
Communication
Interpersonal Skills
Organizational Skills
Attention to Detail
Operational Discipline
Visual Merchandising
Product Expertise

Location

Work Type

Full-time

Experience Level

Management
Supervisory

Salary/Compensations

$90,000-$95,000

Benefits

Medical
Dental
Vision
Health Savings Accounts
Flexible Spending Accounts
Employee Assistance Program
Life Insurance
Disability Benefits
401(k) with employer match
Wellness reimbursement benefit
Paid Time Off
Volunteer Time Off

About the Company

Watchfinder & Co. is the premier resource to buy and sell premium pre-owned watches, with thousands of watches available from over 50 brands.
The company has boutiques across the UK and a manufacturer-certified service center.
Watchfinder is evolving into an international luxury platform with the US playing an important role in its growth.
Richemont offers opportunities for internal development and mobility, encouraging employees to make their voice heard and impact business performance.