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About the Role
The expediter manages the Order Management Process, ensuring adherence to food safety practices. This involves receiving and disseminating orders, communicating necessary actions, creating shopping and production sheets, and coordinating with customers and internal teams.
Responsibilities
- Manage the Order Management Process adhering to HACCP, local, and state food safety practices.
- Receive orders, disseminate information, and communicate actions needed.
- Create shopping and production sheets.
- Communicate directly with customers, the local kitchen team, and the Guest Services team.
- Prioritize orders, ensure quality assurance, and verify order completeness.
- Oversee appropriate packaging and labeling, and ensure timely delivery.
- Perform miscellaneous procurement tasks.
- Ensure compliance with Air Culinaire Worldwide's order specifications.
- Verify food quality and specifications match kitchen-issued specifications in the software system.
- Check food quality against specifications and ensure presentation matches specifications.
- Utilize Shipday for all order logistics and deliveries, including photo and recipient name at point of delivery.
- Participate in directly serving customers via phone, email, and in-person, and obtain feedback.
- Relay customer feedback and suggestions to the Catering Director or General Manager.
- Act as central kitchen captain for quality and accuracy.
- Serve as the on-site problem solver for immediate action situations.
- Resolve issues following company procedures related to customer quality, satisfaction, safety, and cost.
- Pick up supplies as needed and perform routine vehicle cleaning and maintenance.
- Understand and maintain quality control and food-safety procedures during delivery.
- Dress professionally and adhere to company uniform guidelines.
- Assist with assembly of silverware units and stocking of kitchen items.
- Maintain shopping lists, preparing them at least 3 days in advance of delivery.
- Maintain the 'shopping shelf' for retail item fulfillment.
- Meet weekly with the GM to ensure ACW standards and procedures are reflected in daily operations.
- Safely operate company vehicles and drive in compliance with all laws and regulations.
- Cross-train to prepare food or drive when business is slow or staffing shortages occur.
- Perform other duties as assigned by the General Manager.
Requirements
- High School diploma required.
- Previous face-to-face customer service experience in aviation, food services, or hospitality industry is essential.
- Excellent verbal and written communication skills.
- Proficient in email, Internet use, and basic office software programs.
- Prior knowledge of aviation terminology preferred.
- FDA Regulations and safe food handling knowledge required.
- Must possess a sense of priority at all times.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Prior hospitality/food expeditor and delivery experience preferred.
- Must have a clear driving record.
- Flexibility to work weekends and holidays.
- Ability to travel in accordance with the current ACW Travel Policy.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply good judgment and understanding to carry out instructions furnished in written, oral, or diagram form.
- Regularly required to sit, talk, or listen.
- Frequently required to use hands to handle, reach, and carry with hands and arms.
- Required to stand and walk.
- Must be able to lift and/or move up to 40 pounds.
- Must pass a background check.
- Must pass an MVR check (reasonably clean driving record).
- Must pass a drug test.
- Must pass E-Verify.
Skills
- Order Management
- Food Safety Practices (HACCP, local, state)
- Customer Communication
- Shopping List Creation
- Production Sheet Creation
- Quality Assurance
- Packaging and Labeling
- Delivery Timing
- Procurement
- Specification Compliance
- Shipday Utilization
- Feedback Relay
- Problem Solving
- Vehicle Operation
- Professional Dress
- Inventory Management
- Microsoft Office Suite
- Email Communication
- Internet Use
Location
- Onsite
Work Type
- Full-time
- Flexibility required to work weekends and holidays
Experience Level
- Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
- Prior hospitality/food expeditor and delivery experience preferred.
Education Level
- High School diploma
Benefits
- Promote-from-within company structure
- Career advancement opportunities in a fast-paced growth organization
About the Company
- Air Culinaire Worldwide, LLC. is a company that promotes from within and offers rapid career advancement opportunities in a fast-paced growth organization.
Equal Opportunity
- Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.