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About the Role
Lead the Consumer Underwriting Operations team to deliver effective oversight, workflow management and operational support across Home and Motor Insurance. Identify opportunities to use AI, automation and other technologies to improve compliance, efficiency and customer outcomes.
Responsibilities
- Lead workflow planning and oversight activities to meet agreed processes and timelines
- Prepare monthly reporting and support quarterly team planning and prioritisation
- Manage incidents and contribute to coordinated breach management activities
- Improve processes and controls through automation, preventative measures and AI
- Support underwriting queries from Distribution, Claims and Internal Dispute Resolution teams
- Build team capability and embed consistent knowledge, controls and decision-making practices
Requirements
- Proven people leadership experience, including performance and continuous improvement
- Strong capability in risk management, governance, compliance and operational controls
- Experience planning and implementing complex process or system change
- Experience managing relationships with stakeholders across the business
- Demonstrated knowledge of consumer insurance, underwriting and pricing practices
Skills
- AI
- Automation
- Technology
- Risk management
- Governance
- Compliance
- Operational controls
- Process improvement
- Stakeholder management
- Consumer insurance
- Underwriting
- Pricing practices
Location
- Remote
- Hybrid
Work Type
- Hybrid working
Experience Level
- Leadership experience
Benefits
- Performance-based Incentives
- Suncorp shares for eligible employees
- Hybrid working
- Flexible leave
- 20 weeks paid parental leave
- Up to 5 days paid flexible leave annually
- Paid study support
- Career breaks
- On-the-job learning
- $1,000 referral bonus for eligible employees
- Free wellbeing coaching
- Dedicated Employee Council
- Confidential EAP access
- Discounts at 900+ retailers
- Fitness Passport
- Reduced super fees
- Paid volunteer leave
- Donation matching
- Unlimited emergency response leave
About the Company
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Equal Opportunity
- If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact georgia.slattery@suncorp.com.au for a confidential conversation.