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About the Role
The YOTEL San Francisco is seeking a front desk agent to join our team in serving guests with creativity and passion. This role involves responding professionally and courteously to guests, providing accurate information and services, and handling inquiries regarding reservations, hotel information, and guest concerns.
Responsibilities
- Greet and complete check-in procedures for arriving guests using manual and computerized methods.
- Facilitate guest departure (check-out) by following established manual and computer procedures.
- Calculate and post monies, receipts, guest accounts, and credit using proper cash handling methods.
- Answer inquiries and accept reservations in person and by telephone, using suggestive selling techniques.
- Maintain good customer relations by staying informed about in-house and area functions.
- Operate PBX equipment for incoming/outgoing calls, wake-up calls, and guest paging.
- Control cash transactions at the front desk and maintain responsibility for the hotel bank.
- Maintain a friendly, cheerful, and courteous demeanor at all times.
Requirements
- High school diploma or equivalent.
- No experience required.
- High school graduate level mathematical aptitude.
- Knowledge of standard cash handling procedures.
- Knowledge of computerized cash register systems.
- Past experience in dealing directly with the public.
- General knowledge of basic customer service skills.
- Fluent in oral and written English.
- Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
- Highly organized with attention to detail, especially when performing multiple tasks.
- Ability to read written communiques and monochrome computer screens.
- Ability to operate computer, calculator, and telephone keyboards.
- Ability to understand and follow verbal/written instructions.
- Ability to work on more than one task at a time.
- Ability to communicate both verbally and in writing.
- Ability to stand for 90% of the shift.
- Ability to perform repeated bending and kneeling.
- Mobility to reach all areas of the hotel to assist clients.
- Ability to occasionally stand.
- Ability to occasionally carry and lift files and office items up to 25 lbs.
Skills
- Mathematical aptitude
- Cash handling procedures
- Computerized cash register systems
- Customer service skills
- English fluency (oral and written)
- Tact and understanding
- Organization
- Attention to detail
- Computer operation
- Calculator operation
- Telephone operation
- Verbal communication
- Written communication
Location
- San Francisco
Work Type
- Full-time
Experience Level
- None required
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD $32.18 - USD $32.18 /Hr.
About the Company
- The YOTEL San Francisco is located in one of the most historic buildings in the city's Tenderloin area, offering proximity to arts and culture, the Golden Gate Theatre, and cable cars.
- As part of Sage Hospitality Group, the company strives to be the best and create excellence, enriching lives through genuine service and unforgettable experiences.
- Sage Hospitality Group empowers employees to make positive impacts in their communities and invests in personal and professional growth.