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About the Role

Action seeks a service-driven Overnight Resident Relations Specialist to join our on-site team at our luxury high rise community, Lumina, located in San Francisco. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through. As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls
Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents

Requirements

Must be at least 18 years of age
Successfully pass a pre-employment background check and drug screening
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Skills

Customer service
Hospitality
Luxury retail
Fine dining
Communication

Location

San Francisco

Work Type

On-site
Full-time

Experience Level

6 months of customer service experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$24.00-$25.00 Per Hour

Benefits

Comprehensive health benefits
Paid time off package
Exclusive employee discounts through ADP Marketplace
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support
Generous paid time off
Vacation hours
Sick time
Company-observed holidays

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Proudly certified as a Great Place to Work® in 2025
Rated 4.0 stars on Glassdoor

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.