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About the Role
As a Guest Service Representative, you will be a key point of contact for guests, ensuring a warm welcome, assisting them throughout their stay, and maintaining smooth front desk operations with professionalism and genuine hospitality.
Responsibilities
- Welcome arriving guests and provide a friendly, efficient check-in experience
- Process guest departures, close accounts, and ensure charges are accurate
- Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
- Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
- Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
- Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
- Stay informed about hotel amenities, in-house activities, and local events
- Answer incoming calls, assist with outgoing calls, and manage wake-up call requests
- Receive, sort, and distribute guest mail, messages, and other communications
- Maintain accurate front desk logs and communication tools
- Communicate effectively with guests and fellow team members across departments
- Assist other hotel teams as needed to support the overall guest experience
- Maintain a professional, positive, and courteous presence throughout every guest interaction
Requirements
- 1+ year of customer service or related experience preferred
- Previous hotel front desk experience is a plus, but not required
- Genuine passion for creating memorable guest experiences
- Strong verbal and written communication skills
- Friendly, professional, and confident when interacting with guests
- Strong attention to detail and accuracy
- Ability to prioritize, stay organized, and make good judgments in a fast-paced environment
- Comfortable handling cash, credit transactions, and basic accounting procedures
- Basic computer, typing, and cash register skills
- Dependable and willing to support the team wherever needed
- Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
- Ability to work a flexible schedule, including weekends, evenings, and holidays
Skills
- Customer service
- Verbal communication
- Written communication
- Attention to detail
- Organization
- Judgment
- Cash handling
- Basic accounting procedures
- Computer skills
- Typing skills
- Cash register operation
Location
- San Francisco
Work Type
- Part-Time
Experience Level
- 1+ year preferred
Salary/Compensations
- $29.00 - $31.00 per hour
Benefits
- Medical, Dental & Vision Insurance
- 401(k)
- Vacation & Sick Leave
- Team Member Travel Program: Hotel & Dining discounts
- Opportunities to connect, give back, and build community through team events & volunteering
About the Company
- Hotel Emblem is a distinctive boutique hotel inspired by the city’s Beat Generation and creative spirit.
- The 96-room property features eclectic accommodations, a book-filled Writer’s Alcove, Obscenity Bar & Lounge, Bluestone Lane Coffee Shop, and unique programming including live jazz, poetry events, and literary experiences.
- With its bold design, intimate atmosphere, and central downtown location, Hotel Emblem offers guests an experience that celebrates self-expression, creativity, and the unexpected.