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About the Role
Manage and grow a portfolio of strategic customers across BAI's telecommunications and infrastructure business, identifying growth opportunities, strengthening customer relationships, and supporting the delivery of telecommunications and colocation solutions.
Responsibilities
- Act as the primary point of contact for radiocommunications customers across BAI's colocation portfolio
- Manage new site applications, equipment upgrades, renewals, licence variations and access requests from initiation through to completion
- Build and maintain strong relationships with customer stakeholders at operational and management levels
- Prepare, present and negotiate commercial proposals aligned with BAI's pricing frameworks
- Identify opportunities to expand services, increase capacity and grow revenue within existing accounts
- Monitor account performance, pipeline activity and revenue outcomes, providing regular reporting and insights
- Resolve customer issues and escalations in partnership with internal stakeholders
- Maintain accurate customer, commercial and pipeline data within Salesforce
- Support colocation growth initiatives and contribute to continuous improvement of customer lifecycle processes
- Stay informed on telecommunications infrastructure trends, industry developments and market opportunities
Requirements
- Current experience in Account Management, Business Development, Customer Success or Sales within telecommunications, technology, network infrastructure, colocation or critical communications environments
- Proven success managing customer relationships and achieving revenue growth targets
- Strong commercial and negotiation skills, with experience developing proposals, managing renewals and supporting contract discussions
- An understanding of telecommunications networks, connectivity solutions, carrier environments, colocation services or shared infrastructure models
- Experience working with enterprise, government, carrier, utility or critical infrastructure customers
- The ability to identify customer needs and translate them into practical commercial and technical solutions
- Strong stakeholder management skills, with the ability to collaborate across technical, operational and commercial teams
- Experience managing sales pipelines, forecasting and customer activity through CRM platforms such as Salesforce
- Excellent communication, presentation and relationship-building capabilities
- Knowledge of the Australian telecommunications market and infrastructure ecosystem is highly regarded
Skills
- Commercial acumen
- Customer-first mindset
- Relationship building
- Telecommunications sales
- Account management
- Network infrastructure
- Colocation environments
- Stakeholder management
- Commercial outcomes
- Negotiation
- Sales pipeline management
- Forecasting
- CRM platforms
- Salesforce
- Communication
- Presentation
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events
- Strong focus on development with a performance framework and LinkedIn Learning access
- Flexible work options
- Gender-neutral parental leave
- Study leave
- Volunteer leave
- Recognition programs for high performance and peer appreciation
- Corporate discounts
- Novated leasing via SG Fleet
- A referral program
About the Company
- Building on achievements in broadcasting, telecommunications and critical communications, BAI Communications continues to expand its operations, helping connect people and support communities.
- Operates one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population.
- Maintains vital communications during crises such as natural disasters.
- Leverages global experience to enable comprehensive 5G coverage in challenging environments.
- Acquisition of Titan ICT has strengthened mission-critical capabilities, adding deep expertise in mining, resources, and energy industries.
Equal Opportunity
- BAI values diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
- BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.