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About the Role
Porter is hiring an experienced Site Reliability Engineer to improve the reliability, scalability, and performance of a modern cloud platform. This role requires a strong software development background, particularly in .NET, to solve production challenges through code.
Responsibilities
- Build and improve the reliability and availability of production services
- Work directly with developers to troubleshoot application and platform issues, from initial triage through root cause
- Develop automation to eliminate repetitive operational work
- Build dashboards, monitoring, alerts, and service health metrics, and administer the underlying observability platforms
- Design and maintain automated workflows for certificate expiry, host health, and other operational risk monitoring
- Participate in production incident response and on-call rotations, including major (Sev1-level) incident investigation
- Analyze application performance and resolve bottlenecks
- Improve deployment pipelines and operational tooling
- Contribute to infrastructure as code and cloud automation across compute, networking, and identity
- Maintain integration and API layer reliability, including error-rate monitoring and alerting
- Support change management processes (CAB) for infrastructure and monitoring changes
- Champion SRE best practices including SLIs, SLOs, and error budgets
- Create and maintain automated solutions for repetitive tasks, including infrastructure and application and patch monitoring
- Optimize monitoring agents for cost management and performance
- Implement auto-discovery and AI solutioning to ensure infrastructure reliability and efficiency
- Use Infrastructure as Code tools to automate monitoring across AWS resources
- Implement and maintain configuration management tools to standardize and automation configurations
- Configure and maintain monitoring and alerting systems to ensure the health and performance of the infrastructure
- Deploy, configure Dynatrace and Splunk to support applications and services on AWS infrastructure
- Collaborate with DevOps teams to optimize and automate CI/CD pipelines
- Prepare and document Change Requests and Methods of Procedures (MOPs) for infrastructure changes
- Troubleshoot and resolve incidents affecting cloud services in accordance with predefined Service Level Agreements (SLAs)
- Escalate issues to internal teams or third-party vendors as required
- Participate in incident response processes and post-incident reporting (PIR)
- Identify and deploy fixes to prevent recurrence of issues
- Work with IT Security to ensure cloud infrastructure aligns with security best practices and compliance requirements
- Work with internal architecture, Solution Delivery(PMO), governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented
- Implement Security Monitoring Auto-discovery
- Actively engage in the company’s Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations
- Coordinate with internal stakeholders, DevOps, and third-party vendors for deployments and fixes
- Work within a cross-functional team of System Ops Engineers, App Admins, Data Engineers DevOps and DBA’s to specify, design, develop, test, and implement AWS cloud services and solutions
- Provide guidance and knowledge to other team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams
- Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues
- Maintain detailed and accurate system, application, and infrastructure documentation
- Participate in an after-hours on-call rotation for critical incident resolution
- Perform additional related duties as assigned by management
Requirements
- Strong software development experience in .NET (C#) or other object-oriented languages
- Experience supporting production applications
- AWS cloud services, including ECS and EC2 (Windows/IIS-hosted applications)
- CloudWatch alarms and metric math for operational monitoring
- Infrastructure as Code (Terraform and Terragrunt preferred)
- CI/CD pipelines
- Docker and containerized applications
- Administering monitoring and observability platforms such as Dynatrace and Splunk
- Application Performance Monitoring (APM)
- Production troubleshooting and root cause analysis
- Windows Server and IIS environments
- Scripting (PowerShell, Python, Bash or similar)
- Familiarity with ITSM tooling (PagerDuty, Jira, Zendesk, or similar) and change management processes
- Experience with distributed systems or microservices
- Experience implementing SLIs, SLOs, and error budgets
- Logging platforms (Splunk, CloudWatch, etc.)
- Experience scaling highly available cloud platforms
- Exposure to Kubernetes or container orchestration beyond ECS
- Mulesoft API Integration
- Linux systems administration
- GitOps tooling and practices
Skills
- .NET
- C#
- Object-oriented languages
- AWS
- ECS
- EC2
- Windows Server
- IIS
- CloudWatch
- Terraform
- Terragrunt
- CI/CD
- Docker
- Dynatrace
- Splunk
- APM
- PowerShell
- Python
- Bash
- PagerDuty
- Jira
- Zendesk
- Distributed systems
- Microservices
- SLIs
- SLOs
- Error budgets
- Kubernetes
- Mulesoft API Integration
- Linux
- GitOps
Location
- Toronto Downtown Office (250 Yonge Street)
Work Type
- Hybrid
Experience Level
- Experienced
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
- Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.