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About the Role
As an AlertMedia Product Manager, you will set the vision for our products and play an integral part in the day-to-day activities to make that vision a reality. You will collaborate with cross-functional teams, learn from customers, and contribute to AlertMedia's rapid growth.
Responsibilities
- Develop deep expertise in customer personas and their workflows.
- Continuously interview customers and prospects to gather feedback and identify problem statements.
- Maintain a clear view of current and future product opportunities.
- Track industry trends, automation, AI, and competitive landscape to inform the roadmap.
- Own the roadmap for new AI capabilities, making decisions on what to build, defer, or decline.
- Shape product strategy and positioning, building a case for future direction.
- Balance business objectives, customer needs, and industry trends when sequencing work.
- Define problem sets and jobs to be done for each initiative.
- Partner with Engineering and Design to translate customer problems into specifications and milestones.
- Break large initiatives into releasable increments that provide early customer value.
- Stay close to the development process, resolving ambiguity and ensuring launch readiness.
- Use AI development and design tools to build working prototypes and test concepts.
- Treat prototypes as a research method to invalidate weak ideas and sharpen strong ones.
- Define success metrics before launch, including adoption, time saved, and retention impact.
- Analyze product usage data and customer outcomes post-release to inform future prioritization.
- Work with Product Marketing to position new capabilities and shape messaging.
- Equip Sales, Customer Success, and Support teams to effectively sell and support new features.
- Translate product functionality into narratives and practical applications for customer-facing teams.
- Lead internal training, demos, and Q&A sessions for the organization.
Requirements
- 3+ years of product management experience in B2B enterprise software.
- Experience owning a product or major product area end to end, including discovery, delivery, and measurement.
- Experience leading an established or emerging product or major capability, iterating and evolving it to fit market needs.
- Prior experience working on agentic and/or AI-native products (workflow automation, interactive assistants, integration platforms, agentic tooling, or similar).
- A working understanding of how AI and LLM-based capabilities are designed into products.
- A systems mindset, thinking in terms of workflows, dependencies, and process integration.
- Strong analytical judgment and comfort making decisions with incomplete or conflicting information.
- Advanced written and verbal communication skills, capable of technical and strategic conversations.
- Comfort with tools like Jira, Confluence, and product analytics software.
- A collaborative, no-ego approach and ability to manage multiple priorities.
- Resourcefulness and persistence when facing unclear paths.
- Energetic, empathetic, and earnest with a record of delivering quality work on schedule.
- Familiarity with Agile delivery, APIs, system integrations, and data pipelines.
- Experience in critical event management, emergency communication, security, safety, or business continuity is a plus.
- Experience with product enablement or go-to-market support is a plus.
- Existing authorization to work in the U.S. without the need for sponsorship.
Skills
- Product Management
- B2B Enterprise Software
- AI
- LLM
- Workflow Automation
- Interactive Assistants
- Integration Platforms
- Agentic Tooling
- Systems Thinking
- Analytical Judgment
- Communication Skills
- Jira
- Confluence
- Product Analytics
- Agile Delivery
- APIs
- System Integrations
- Data Pipelines
- Critical Event Management
- Emergency Communication
- Security
- Safety
- Business Continuity
- Product Enablement
- Go-to-Market Support
Location
- Austin, TX
- Remote US
Work Type
- Full-time
Experience Level
- 3+ years
Benefits
- Competitive base salary
- Variable Compensation
- Company-wide bonus program
- Generous and flexible time off
- Parental leave policies
- Health benefits (Medical, Dental, Vision, Life Insurance) - 100% paid for employees
- 401K with generous company match
- Rewards and incentives
- Commitment to community service
- Access to new downtown office with 360 views
- High-tech building gym
- Nearby running trails
- Ongoing career development opportunities
About the Company
- AlertMedia is the leading risk intelligence and response platform, trusted by the largest companies in the world to protect their people and assets.
- We are a high-growth, PE-backed SaaS company with over 4,000 clients.
- Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us apart.
Equal Opportunity
- We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
- Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.