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About the Role

Fanatics Betting & Gaming is seeking a Sr. Manager, Strategy & Operations to collaborate with VIP leadership on strategies for acquiring, retaining, and growing the loyalty of high-value customers. This role involves end-to-end ownership of strategy, execution, and measurable results, utilizing AI and technology to enhance the experience for top customers.

Responsibilities

Partner directly with VIP leadership to define and execute strategy for acquiring, growing the loyalty of, and retaining top-tier customers
Run a variety of concurrent projects spanning analysis, strategy, partnerships, and hands-on build work, shifting between them as priorities shift
Own outcomes end to end: from strategy design through execution through measurable results
Learn the business inside and out, understand what actually drives our customers, and use that understanding to shape what gets built and why
Use AI and technology as core working tools to build models, analyses, and workflows that improve how the VIP team identifies, engages, and serves high-value customers
Work cross-functionally with Data, Product, Engineering, and Marketing to ship VIP initiatives
Operate within a highly regulated environment, with sound judgment on responsible gaming considerations built into strategic and operational decisions

Requirements

5-8 years of experience, with a technical or engineering-adjacent background
AI-native: you use AI tools daily, not occasionally, and can point to something you personally built or shipped with them, along with a measurable outcome, not just a tool you used
Comfortable with ambiguity, moving fast, and making calls with incomplete information in a high-growth environment
Able to move fluidly across different types of work, analytical, operational, relationship-driven, technical, prioritizing across competing demands and following through to completion rather than moving on once the interesting part is done
Able to drive outcomes across teams without formal authority, through persistence, relationship-building, and clear prioritization, not just by waiting for alignment
Bias toward speed and execution: moves fast, removes blockers, and keeps initiatives moving even when the path isn't fully defined
Data fluency: understands how our systems and data structures work, SQL or Python experience expected, not just reliance on AI to generate answers
Excellent communicator who can work directly with senior leadership
Demonstrated ability to scope a problem and strategy, not just execute a spec, including identifying what actually matters to the end user or business before building
Interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires.

Skills

AI tools
SQL
Python

Location

New York

Work Type

Full-time

Experience Level

5-8 years

Salary/Compensations

$133,000—$167,000 USD

Benefits

Full-time employment
Bonus
Information about benefits available at https://benefitsatfanatics.com/

About the Company

Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing the presence and reach for its hundreds of sports partners globally. The company operates across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties; and over 2,000 retail locations, including Lids retail stores. The company has over 22,000 employees committed to enhancing the fan experience globally.
Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform, launched in 2021. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.