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About the Role

Ensures optimum performance results through the successful implementation of comprehensive programs, initiatives, and strategies related to regional maintenance operations. This leader will focus on working with regional maintenance operations teams to track and improve their effectiveness and efficiency.

Responsibilities

Develops improved processes for planning and managing service requests and/or renovation projects.
Manages scheduling of turns, ordering of parts and maintenance supply inventory, and capital and interior renovation projects.
Reviews capital scopes of work and negotiates pricing with vendors for bulk pricing of assets.
Reviews and negotiates vendor contracts prior to execution.
Meets with direct reports to provide direction and motivation.
Leads maintenance operations across multiple regions, developing maintenance talent, driving operational excellence, and ensuring compliance and safety standards.
Manages maintenance responsibilities in a regional portfolio of properties and provides direction to Regional Maintenance Managers.
Mentors and trains team members.
Prioritizes and scopes operational excellence projects to improve maintenance quality and process efficiency across the portfolio, driven by data, KPI, and performance indicators.
Recruits and hires when/where needed.
Works closely with senior leadership within the assigned region to develop action plans for maintenance operations.
Ensures that company and/or owner objectives are achieved on all properties within the assigned division.
Ensures compliance with company programs, safety programs, OSHA, insurance and licensing programs, and all regulatory programs and inspections for the division.
Scans the market to identify new and emerging trends in maintenance operations.
Manages all aspects of the delivery of designated project management services, property maintenance, and facility services within the division.
Works with other departments to provide continuous feedback.
Completes various human resources, financial, administrative, and other reports and analysis.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes.
Practices proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards.
Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility.

Requirements

Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages.
Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, and budgets.
Knowledge of federal fair housing laws and any applicable local housing provisions.
Ability to use standard maintenance tools and equipment.
Minimum five years of supervisory experience.
Minimum seven years previous experience in all aspects of property maintenance operations, capital projects management, or property renovations operating within a multifamily environment is preferred.
Regional or multi-site maintenance leadership experience required.
Strong financial and operational leadership skills.
Regulatory compliance and safety program experience.
Experience with Yardi, OneSite, or similar property management systems.
5+ high rise building systems preferred.

Skills

Word processing
Spreadsheet
Property management (Yardi or One Site)
Database management
Financial analysis
Maintenance operations
Project management
Vendor negotiation
Regulatory compliance
Safety programs
Leadership
Mentoring
Team training
Data analysis
KPI tracking
Recruiting
Hiring
Customer experience feedback
Human resources
Financial reporting
Administrative reporting
Policy and procedure adherence
Safety techniques
Process improvement
Technology trends
Current driver’s license
Automobile insurance
Environmental Protection Agency (EPA) certification preferred
Certified Pool Operator (CPO) certification preferred
Real Estate Assessment Center (REAC) trained is preferred

Location

Globally

Work Type

Full-time

Experience Level

Minimum five years of supervisory experience
Minimum seven years previous experience in all aspects of property maintenance operations, capital projects management, or property renovations operating within a multifamily environment is preferred
Regional or multi-site maintenance leadership experience required

Education Level

College degree in related field, and/or equivalent experience is highly preferred

Salary/Compensations

$125,000.00 - $140,000.00

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage.
Generous Paid Time off (15 days vacation, 4 personal days, 10 sick days, 11 paid holidays).
Birthday off after 1 year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave.
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Equal Opportunity

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Greystar will consider for employment qualified applicants with arrest and conviction records.