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About the Role
This role will play a dedicated part in engaging with the project team to build the go-forward member and employer service experience and develop a training strategy. Upon project completion, the role will transition to lead teams responsible for service delivery, reporting to the Managing Director, Service Experience. The position will build strong relationships and communicate effectively with members and employers, leading three lines of business: Member Transactions, pension payroll, and Data, Reporting and Analytics. It will provide leadership for pension data operations and governance, ensuring pension data is a strategic asset with clear ownership, quality standards, controls, and transparent reporting.
Responsibilities
- Establish and operationalize a pension data governance framework with clear accountabilities, data standards, data definitions, business rules, lineage, and critical data elements.
- Lead pension data quality management across key dimensions including accuracy, completeness, consistency, timeliness, reliability, relevance, access, coherence, and interpretability.
- Build and oversee data controls for inbound employer data, member events, pension calculations, payroll interfaces, system conversions, reconciliations, reporting extracts, and downstream data uses.
- Lead root-cause analysis and remediation of pension data issues, prioritizing defects based on member impact, financial risk, regulatory exposure, operational risk, and employer experience.
- Develop governance routines, dashboards, and reporting for senior leadership and Board-level visibility into data quality, data risks, remediation progress, unresolved exceptions, and emerging trends.
- Partner with Pension Operations, Employer Experience, Member Experience, Technology, Finance, Actuarial, Legal, Privacy, and Risk teams to ensure data governance practices support plan administration, member outcomes, compliance, and service excellence.
- Champion a culture of data accountability by creating practical guidance, training, issue resolution routines, and continuous improvement practices.
- Act as a subject-matter expert of UPP plan provisions and calculation rules.
- Instill a service mindset in team members.
- Develop an expert internal team to build UPP’s member service offering and intellectual capital base.
- Exhibit an ability to listen, negotiate and communicate goals; share knowledge, experience, and responsibility with the team to achieve the highest standards of professionalism.
- Contribute to UPP’s reputation as a respectful employer, partner, and participant in the financial sector.
- Undertake other projects and activities, as required.
Requirements
- Bachelor’s degree in Business Administration or other related disciplines.
- 10+ years of progressive experience in pensions.
- Demonstrated success working in a hands-on multi-faceted stakeholder environment.
- Ability to inspire confidence in a broad range of constituencies through a proactive, respectful, and accessible communication style.
- Demonstrated experience designing or operating data governance, data quality, data stewardship, or data management practices in a pension, financial services, insurance, benefits administration, or similarly regulated environment.
- Strong understanding of how pension data supports contribution processing, service and earnings records, benefit calculations, payroll, actuarial valuations, financial controls, member communications, employer reporting, and regulatory filings.
- Experience establishing data quality metrics, controls, reconciliations, issue logs, remediation plans, service-level expectations, and governance reporting for operational data sets.
- Ability to translate complex data issues into clear business impacts, risk assessments, decision points, and executive-ready recommendations.
Skills
- High degree of self-motivation and professionalism
- Ability to prioritize and manage multiple client streams in a time sensitive manner
- Excellent relationship building and conflict resolution skills
- Demonstrated leadership abilities
- Excellent interpersonal and verbal communication skills
- A collaborative approach to understand and respond to organizational needs and partner with various organizational teams
- High degree of professional ethics and integrity
- Strong commercial and strategic judgment
Location
- Downtown Toronto
- Remote
- Hybrid
Work Type
- Hybrid
Experience Level
- 10+ years of progressive experience in pensions
Education Level
- Bachelor's degree in Business Administration or other related disciplines
- MBA, CEBS, PPAC or any other relevant professional designation would be an asset
Salary/Compensations
- Combination of base salary and variable incentive
- Variable incentive depending on organizational, divisional and personal performance
Benefits
- Defined benefit pension plan
- Flexible hybrid work model
- Paid time off – vacations, personal days and wellness days
- Work remotely up to eight weeks/year
- Comprehensive group benefits including medical, dental, vision, etc.
- Extended paramedical and mental health service coverage
- Health care and lifestyle spending accounts
- Fertility treatments, paid parental leave, and gender affirmation coverage
- Education Assistance program
About the Company
- UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations.
- Purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.
- A sector-wide plan designed for growth, open to all Ontario universities.
- A team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect.
- Believes in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.
- Has built and nurtured a culture that is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R).
- Recognized for efforts in 2026 Greater Toronto’s Top 100 Employers and 2026 Canadian HR Award for Excellence in Diversity, Equity, Inclusion & Belonging.
- Focuses on doing work that matters, duty-bound to serve members' interests, and has ingrained sustainability.
- Emphasizes collaboration, viewing every win as a shared win.
- Provides opportunities to work on unique projects that maximize skill sets and teach new ones.
- Prioritizes wellness, ensuring people are cared for in ways that matter to them.
Equal Opportunity
- UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply.
- The goal is to create a barrier-free experience for every candidate throughout the recruitment process.